Technical Advisor

About UTEX Industries:
UTEX Industries is a leading manufacturer of engineered sealing solutions serving the oil and gas, industrial, and petrochemical markets. With a legacy of innovation and operational excellence, we take pride in our people, our products, and our purpose. Join a team that values safety, integrity, and continuous improvement.

Position Summary: The Technical Advisor -Well Service Products role will be a customer-facing, technical problem-solving, and business-supporting position that directly impacts UTEX Well Service Product performance, customer satisfaction, and sales growth. This role will play a critical part in improving customer retention, reducing downtime, and ensuring product reliability, leading to increased trust in UTEX sealing solutions and contributing to sales growth.

Roles & Responsibilities

The Technical Advisor – Well Service Products will serve as a key technical expert and customer liaison, ensuring optimal well service packing performance and longevity. This role involves on-site troubleshooting, performance optimization, and relationship management with well service and pressure pumping companies in the Permian Basin.

Customer Support & Relationship Management

• Act as the primary technical liaison between customers and UTEX, ensuring our well service products align with their operational needs.
• Build and maintain strong relationships with frac and well service companies to support fluid-end maintenance and replacement cycles.
• Provide hands-on training and guidance to customer field personnel on installation, maintenance, and failure prevention best practices for well service packing.

Fluid End Optimization & Technical Support

• Conduct on-site inspections and performance assessments of UTEX Well Service Products to maximize efficiency and minimize downtime.
• Diagnose common failure points (improper installation, inadequate lubrication, degradation) and recommend preventative maintenance solutions.
• Collaborate with maintenance teams to implement best practices for proper installation, lubrication, and sealing techniques, improving product longevity.
• Provide recommendations on packing materials, seals, and components best suited for specific applications and conditions.

Troubleshooting & Field Service

• Respond to urgent customer issues related to UTEX products and packing failures, minimizing operational disruptions.
• Perform on-site failure analysis, document findings, and recommend corrective actions.
• Work closely with customers to analyze well service packing performance data and identify efficiency improvements.

Sales & Product Expertise

• Support sales teams by identifying customer needs and providing technical recommendations on sealing solutions and well service packing sets.
• Educate customers on the benefits of different materials, installation procedures, and UTEX-provided packing tools to extend well service packing (WSP) life.
• Gather market intelligence and provide feedback to engineering and product development teams to refine sealing solutions on an application basis.

Reporting & Continuous Improvement

• Document all service visits, training sessions, customer interactions, and technical recommendations in detailed reports for internal tracking and follow-up.
• Work closely with sales, R&D, and engineering teams to improve product designs based on field data collected.
• Stay updated on industry trends, competitor offerings, and new technologies in fluid end solutions.

Ideal Candidate Profile

• Strong technical expertise in well service packing, fluid ends, and packing lubrication systems.
• Experience in field-level operations, equipment field service, and maintenance in oilfield services.
• Ability to diagnose, troubleshoot, and optimize well service packing sets under extreme conditions.
• Excellent customer-facing and relationship management skills.
• Self-starter who can work independently in the field with minimal supervision.

Required Education and Experience:

• 5 years of experience in an oilfield services role, pressure pumping, well service operations, or fluid end maintenance.

• Hands-on knowledge of fluid ends, frac pumps, and high-pressure pumping systems.

• Proven experience troubleshooting, diagnosing failures, and optimizing the performance of fluid ends.

• Strong ability to work independently in the field, managing service visits and customer interactions.

• Customer-facing experience (ex. technical sales, field service sales, or maintenance roles).

• Experience working with oilfield service companies, pressure pumping operations, or pump OEMs.

• Knowledge of pumping applications and their impact on fluid end performance.

Location: Permian Basin – Field-Based Role

• Competitive pay

• Comprehensive health, dental, and vision benefits

• 401(k) with company match

• Paid time off and holiday pay

• Career development and training opportunities

• A company culture rooted in respect, innovation, and collaboration