Kuchu's Host/Cashier Associate

The Host/Cashier serves as the first and last point of contact for guests within the restaurant, responsible for managing guest flow, coordinating seating, and accurately handling transactions. This role plays a critical part in shaping the guest experience through professionalism, efficiency, and attention to detail while supporting front-of-house operations. Success in this role is demonstrated through consistent guest engagement, accurate cash handling, effective coordination with service staff, and the ability to maintain a smooth and welcoming dining environment during both routine and high-volume periods.

Reception & First Impression: Welcome guests promptly and professionally, manage reservations and waitlists, and create a positive first impression by ensuring guests feel acknowledged and accommodated upon arrival.

Seating Coordination & Flow Management: Assign tables strategically based on server sections, guest needs, and operational flow to support balanced service and minimize wait times.

Cash Handling & Transaction Accuracy: Process guest payments accurately and efficiently, handle cash and electronic transactions, handle internal charges as needed, and maintain accountability for all funds in accordance with internal controls and procedures.

Communication & Service Coordination: Act as a communication hub between guests and service staff by relaying seating updates, special requests, and operational needs to ensure seamless service delivery.

Dining Room Support: Assist with maintaining dining room readiness by supporting table resets, monitoring cleanliness, and providing light service support such as water service when needed.

Policy Compliance & Operational Standards: Adhere to all company, departmental, and regulatory policies related to safety, sanitation, and guest service, ensuring a clean, safe, and compliant environment. 

Team Contribution & Flexibility: Support overall restaurant operations by assisting team members and completing additional tasks as directed to ensure efficient and effective service.

General

• Must be 18 or older and able to obtain and maintain a Ute Mountain Ute Gaming Commission Non-Support License (background checks may be required).
• Must be able to obtain and maintain a valid food handler’s permit.
• Must be able and willing to work a flexible schedule, including weekends, holidays, and peak business periods.
• Must demonstrate professionalism, reliability, and strong guest service orientation in a fast-paced environment.
• Ability to handle cash responsibly and maintain accuracy in all transactions.

Education

• High school diploma or equivalent preferred
• Formal culinary education preferred but not required

Experience

• This is an entry level position. 
• Prior experience in food and beverage or guest service environment preferred.
• Experience in a host, cashier, or front-of-house support role preferred.
• Experience working in high-volume or fast-paced service environments strongly preferred.

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of basic restaurant operations, guest flow, and front-of-house service standards.
• Skill in cash handling, basic math, and transaction processing with a high degree of accuracy.
• Skill in communication and coordination across team members during active service periods.
• Ability to manage multiple priorities while maintaining composure and professionalism.
• Ability to deliver consistent, courteous guest service and resolve minor guest concerns effectively.