Senior Academic Program Coordinator for Veteran and Military Affiliated Student Support and Services

Job Posting Title: Senior Academic Program Coordinator for Veteran and Military Affiliated Student Support and Services ---- Hiring Department: Office of the Registrar ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes The mission of the Office of the Registrar at the University of Texas at Austin is to support the academic mission of the University by empowering every student to succeed and equipping faculty and staff with tools to excel. We achieve this by safeguarding and maintaining academic records, collaborating to provide services that benefit our students and the campus community, delivering excellent service, and leading campus efforts to support, contribute to, and enhance the academic and student experience. The Office of the Registrar Vision: The Office of the Registrar will be a trusted leader in the student and academic community by delivering responsive, excellent service and proactive, innovative solutions. We are committed to fostering a supportive environment that promotes professional growth and development for our team, while providing tools that enhance teaching, learning, service, and research for the University. The Office of the Registrar emphasizes: Service Excellence: We commit to providing attentive and responsive exceptional service. Accuracy: We ensure precise, reliable, and protected academic records. Integrity: Our actions are honest, ethical, and responsible. Student Success: We support the academic mission and prioritize the needs and successes of students. Continuous Improvement: We continuously assess and enhance our services, seeking new and better ways to serve our students and the university community. Collaboration: We communicate effectively, share our expertise to achieve common goals, and serve as problem solvers for our campus partners. Teamwork: We foster a caring and motivated staff, cultivate a collaborative work environment, and promote leadership at all levels of the organization. Purpose: The Senior Academic Program Coordinator for Veteran and Military Affiliated Student Support and Services supports Military and Military‑Affiliated Students by serving as a strategic coordinator and facilitator within the Office of the Registrar. This role leads campus‑wide initiatives that advance enrollment, academic success, retention, and graduation of military‑affiliated students with a focus on providing a coordinated student experience from admission through veteran benefit certification and degree conferral. The Senior Academic Program Coordinator for Veteran and Military Affiliated Student Support and Services serves on an integrated team that supports veteran and military‑affiliated students, including a team of School Certifying Officials, and works to provide a cohesive service model and holistic support, an alignment of the certification processes, and facilitated academic and student support. The position collaborates with campus partners to develop and deliver academic support, professional development, and career programming; assists students with the application and enrollment processes; leads events for students related to transitioning to the University and processes that support enrollment success; coordinates responses to individual student situations; collects data related to veteran and military-affiliated applicants and students; and serves as a key liaison to internal and external stakeholders. Performs related duties as assigned. Key Responsibilities Serve as a key member of the Office of the Registrar team in support of veteran and military‑affiliated students, contributing to a culture of innovation, collaboration, teamwork, continuous improvement, problem‑solving, and service excellence. Collect, analyze, and report data concerning veteran and military‑affiliated applicants and enrolled students to support program planning, assessment, and ongoing improvement. Maintain an up-to-date database of veteran and military-affiliated students. Respond to inquiries regarding data related to both prospective and enrolled students. Liaise, collaborate, and partner with the Office of Admissions in the recruitment of military and veteran applicants. Develop and support strategies that promote the University of Texas at Austin as a military‑friendly institution. Advise prospective military‑affiliated applicants on the application process, processes related to transfer credit and Joint Services Transcript evaluation, and program‑specific requirements. Facilitate a smooth transition from admission to enrollment and benefits certification, including leading information sessions on key timelines and requirements. Collaborate with ROTC and other partners on targeted recruitment initiatives. Collaborate with Veteran Benefit School Certifying Officials to provide holistic student support from admission through degree conferral ensuring alignment between enrollment status, benefits certification, academic progress, and timely degree completion. Coordinate and align communication across the student lifecycle including admission, enrollment, certification, academic support, and student success to ensure a seamless, student‑centered experience for veteran and military‑affiliated students. Collaborate with departmental and campus partners to develop and implement a strategic communication plan that delivers relevant, accurate, coordinated messaging, timelines, and requirements to the veteran and military‑affiliated community. Plan, develop, facilitate, and lead comprehensive professional development and career support programming tailored to military and veteran students. Collaborate with campus partners in career services and professional development, and, as appropriate, with local employers on military‑specific initiatives, training, site visits, and experiential learning opportunities that support student success. Develop, coordinate, and assess programs and initiatives that support enrollment, retention, and graduation of veteran and military‑affiliated students. Lead a comprehensive academic success and support strategy aligned with institutional priorities. Partner with academic advising, tutoring, and other academic support units to design and deliver tailored programming and services for military‑affiliated students. Proactively collaborate with advisors and campus partners to identify and support students experiencing academic challenges and connect them with appropriate resources, tools, and internal or external support programs. Partner with campus offices to plan and deliver events, workshops, orientations, and programming tailored to military‑affiliated students, including topics such as campus resources, academic success, and applying for VA education benefits. Lead specific veteran and military-affiliated student events related to transitioning to campus, orientation programming, and welcome week activities. Assist with veteran and military-affiliated student events and programs; support day‑to‑day office operations and support of veteran and military-affiliated students; and collaborate closely with staff in the Office of the Registrar and various campus stakeholders. Perform related duties and special projects as assigned. Required Qualifications Bachelor’s degree in education, student affairs, public administration, social sciences, and five years of experience coordinating a program. Demonstrated commitment to supporting student populations, including veterans and military‑affiliated students. Demonstrated experience developing, coordinating, and implementing programs or initiatives that support student success, retention, and/or engagement. Experience working collaboratively with multiple campus partners and stakeholders to plan and deliver programming or services. Strong interpersonal, communication, and organizational skills, with the ability to work effectively with students, faculty, staff, and external partners. Ability to manage multiple projects simultaneously, set priorities, and meet deadlines in a complex, fast‑paced environment. Relevant education and experience may be substituted as appropriate. Preferred Qualifications Relevant and applicable higher education experience. Experience working directly with veteran and military‑affiliated students in a higher education or comparable setting. Knowledge of military culture and the unique academic, professional, and personal needs of veteran and military‑affiliated students. Demonstrated skills in analytical and data analysis, program assessment, data collection, and reporting to inform planning and continuous improvement. Experience collaborating with admissions, academic advising, career services, or registrar‑related functions. Familiarity with VA education benefits, School Certifying Official processes, or related compliance requirements. Experience developing and facilitating workshops, orientations, or professional development programming. Demonstrated ability to contribute to strategic planning and campus‑wide initiatives. Experience in a large public university setting. Salary Range $55,000 depending on qualifications Working Conditions May work around standard office conditions Repetitive use of a keyboard at a workstation Additional hours during peak periods as needed Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701. Start Here, Change the World At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture. Whether you're at the forefront of the student experience, conducting world-changing research or supporting the engine that drives Texas’ flagship university, working at UT means making a lasting impact on our city, our state and our world. Our more than 20,000 faculty and staff empower 55,000 students to challenge ideas, pursue passions and shape their futures. Joining UT, you’ll become part of a community dedicated to making a meaningful impact on campus and throughout the world. Looking for a student job? Please see our Student Employment site. Comments and Inquiries: Email comments to hrsc@austin.utexas.edu. For questions or concerns regarding equal opportunity only, contact Equal Opportunity Services. Additional information for applicants can be found on the Human Resources web page: Applying for Employment. For more job information, call the Human Resource Service Center at (512) 471-4772, or toll-free at (800) 687-4178. UT Austin is a Tobacco-free Campus