IT Technical Product Manager

Full-Time | Utah First Credit Union | Salt Lake City, Utah

WHO YOU ARE

You've been around the block (in a good way), and you have the experience to back it up. You understand how technology products evolve from ideas into business-critical solutions, and you know how to balance competing priorities while keeping teams focused on delivering value. You've worked at the intersection of business strategy and technology, helping organizations make smart decisions about where to invest, what to prioritize, and how to deliver solutions that scale.

But what sets you apart isn't just what you know. It's how you bring people along with you. You can confidently engage with executives, business leaders, engineers, vendors, and product teams, translating complex technical concepts into practical business outcomes. You create clarity where there is ambiguity, build alignment across departments, and help others succeed through coaching, collaboration, and accountability.

• You've got 5 years of experience managing technology products through the full product lifecycle
• You take ownership of products, priorities, and outcomes
• You've leave things better than you found them
• You practice what you preach and lead by example
• You know when to push, listen, or rethink
• You care about the mission as much as the metrics
• You enjoy leading teams, solving complex problems, and building technology that makes a meaningful impact

THE DIFFERENCE YOU'LL MAKE

Every role at Utah First ties back to the same mission: being significant in the lives of our members, employees, and communities. Senior roles help us make sure we're walking the walk, not just talking the talk. As IT Technical Product Manager, your work will help shape the technology ecosystem that powers the credit union's operations, employee experience, and member experience.

That's a big deal!

You'll serve as the strategic owner of Utah First's core banking platform and related technology products, helping guide critical decisions that affect how we serve members today and how we grow tomorrow. You'll influence enterprise priorities, lead a team of Product Owners, and ensure our technology investments deliver measurable business value while maintaining security, scalability, and operational excellence.

Here's what that looks like day to day:

• Define and execute the vision, strategy, and roadmap for Utah First's core banking platform and related technology products, ensuring alignment with organizational goals
• Own and prioritize product backlogs, balancing innovation, business requests, technical debt, scalability, performance, compliance, and operational needs
• Partner with business leaders, engineers, vendors, and stakeholders to translate business objectives into technical requirements, user stories, and product priorities
• Lead and develop a team of Product Owners while establishing clear expectations, delivery standards, accountability, and a culture of continuous improvement
• Use data, performance metrics, testing results, and operational insights to evaluate product success, inform decisions, and drive ongoing optimization

Schedule: Monday-Friday during regular business hours at our Salt Lake City, Utah corporate headquarters.

WHAT YOU BRING

• Bachelor's degree in Computer Science, Engineering, Business, or a related discipline, or equivalent practical experience
• Minimum 5 years of experience managing technology products through concept, launch, adoption, optimization, and scale
• Experience working with a credit union core banking platform, financial-services technology provider, FinTech company, or other regulated-industry technology environment
• Strong understanding of software development principles, system architecture, APIs, integrations, and data pipelines
• Experience translating business needs into technical requirements, user stories, acceptance criteria, and prioritized product backlogs
• Hands-on experience using data, analytics, and performance metrics to drive product decisions and measure outcomes
• Demonstrated leadership experience guiding Product Owners or cross-functional product teams
• Exceptional communication skills with the ability to engage effectively with executives, operational leaders, engineers, and external partners
• Proven ability to operate independently, exercise sound judgment, and maintain momentum in a fast-paced environment

Preferred Qualifications

• Direct experience with Jack Henry Symitar
• Experience within a credit union, community financial institution, FinTech, or payment-services environment
• Experience leading multiple technology products or product portfolios
• Familiarity with experimentation, product optimization, and data-driven product development practices
• Coding proficiency or software-development experience

WHY UTAH FIRST?

Since 1935, Utah First Credit Union has helped members build brighter financial futures while staying true to its community-focused roots. We believe relationships matter, innovation should be purposeful, and great people make all the difference.

As IT Technical Product Manager, you'll have meaningful ownership of some of the most important technology platforms within the organization. You'll work directly with senior leadership, help shape enterprise technology strategy, and influence how Utah First serves members through digital and operational experiences.

You'll join a collaborative, purpose-driven organization that values accountability, initiative, thoughtful innovation, and people who can transform complex challenges into practical solutions.

BENEFITS

Salary is based on experience. Utah First Credit Union offers a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Health Savings Account (HSA) contributions
• 401(k) retirement plan
• 20 days of Paid Time Off (PTO)
• 11 paid holidays
• Professional development opportunities
• Employee wellness and support programs

EQUAL OPPORTUNITY EMPLOYER

Utah First Credit Union is an Equal Opportunity and Affirmative Action Employer and does not discriminate in employment on the basis of any legally protected status.

Utah First participates in E-Verify and complies with all federal employment eligibility verification requirements