Event Staff Usher

Position Announcement

As a member of the Event Staff at Utah Valley University’s UCCU Center, you play a meaningful role in creating safe, welcoming, and memorable experiences for every guest. You’ll be the first point of contact at major campus events—greeting attendees, validating tickets, assisting with seating and ADA accommodations, and helping maintain smooth crowd flow. Your presence and attentiveness help set the tone for positive guest interactions.

In this position, you’ll develop practical skills in customer service, communication, problem-solving, and incident response. You’ll learn how to proactively identify issues, de-escalate minor conflicts, and coordinate with Event Security and Supervisors when needed. This is a great opportunity to build confidence, contribute to a high-energy team environment, and make a visible impact at one of UVU’s premier event venues.

Summary of Responsibilities

• Guest Services & Wayfinding: Welcome guests; provide directions, seating assistance, and ADA support; resolve routine questions and complaints with empathy and professionalism.
• Ticketing & Access Control non-screening: Scan tickets/credentials; verify seating locations; prevent pass-backs; redirect or escalate suspected fraud.
• Crowd Management: Monitor aisles, concourses, stairs, and portals for congestion; execute hold/release procedures; maintain clear egress; report hazards.
• Policy Communication: Politely enforce venue policies bag size, re-entry rules, prohibited behaviors; escalate refusals per protocol.
• Incident Observation & Reporting: Recognize concerning behavior impairment, disorderly conduct, medical needs; notify control/dispatch; complete concise incident statements as directed.
• Emergency Readiness: Follow staff movement and guest communication directions during alarms, evacuations, or shelter-in-place; support ADA evacuations per plan.
• Professional Presence: Maintain assigned post; uphold service standards; keep areas tidy; support opening and close-out checklists. Other duties as assigned.

Qualifications / Licenses / Certifications

High school diploma or GED.

Preferred Qualifications:

• Experience with Two Way Radios is preferred.
• Experience with events and crowd management is preferred.

Knowledge / Skills / Abilities

Knowledge

• Knowledge of and ability to work respectfully and professionally with all guests and staff attending or working with the UCCU Center and Utah Valley University.
• Knowledge of suspicious activity and behaviors.
• Knowledge of where to find help with ticketing issues, an unruly guest, a medical emergency etc.

• Skills in effectively dealing with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
• Fantastic communication and social skills, including the ability to listen and deescalate tense situations.

• Ability to read small print.
• Ability to climb steps repeatedly.
• Ability to descend/ascend ramps and inclines/declines.
• Ability to stand for long periods of time.
• Ability to work in a fast-paced, busy environment with environmental conditions such as noise, dark/dim/absence of lighting etc.
• Ability to bend, stretch, reach and kneel without restriction.
• Ability to stay calm in an emergency or confrontational situation.
• Ability to present a professional, polished appearance.

EEO Statement:

UVU employment decisions are made on the basis of an applicant’s qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.