What are the responsibilities and job description for the Patient Access Representative position at Utah Navajo Health System?
Description
- Location: Blanding, Utah
- Part-Time Position
- Benefits: PTO and Holiday pay
Requirements
- Must be fluent in speaking Navajo and English.
- Cordially greets visitors and patients upon arrival and communicate with service wait times;
- Ascertains patients’ and or visitors’ needs and directs them accordingly.
- Provides assistance to patients and visitors by obtaining wheelchairs, or other ambulatory services, as needed.
- Escorts or transports patients who need help to their destination within the health clinic; Coordinates the patient’s triage, as necessary.
- Advocates for patients/families and supports patients' rights.
- Provide updated non-medical information to waiting family members/significant others.
- Notifies family member/significant other when the patient is ready to be discharged;
- Assists patients entering or exiting vehicles.
- Assists patients in calling for transportation services, as needed.
- Keeps the front driveway clear and unobstructed for patient and visitor drop-off and pick-up.
- Contacts Security, Environmental Services, or Facilities Management, for assistance when necessary.
- Monitors the overall appearance of the health clinic entrance. Interacts effectively with other departments of the hospital to accomplish departmental functions.
- Represents the organization in a professional manner when dealing with patients and the public.
- Performs related duties as required.
- Qualifications:
- Must be 18 years of age or older;
- Must have at least one year of direct work experience with communicating and assisting the general public; preferably in a healthcare related work environment
License/Certification:
- Must be 18 years of age or older;
- Must have at least one year of direct work experience with communicating and assisting the general public; preferably in a healthcare related work environment
- Must obtain and maintain first aid & CPR certification;
- Must receive annual flu vaccination;
- Must receive COVID-19 vaccination;
- Must be fluent in the Navajo and English language