What are the responsibilities and job description for the Patient Care Coordinator position at Utah Fertility Center?
Utah Fertility Center’s Pleasant Grove location is hiring a full-time Patient Care Coordinator to join our team!
We are a growing fertility center dedicated to providing compassionate, personalized care to patients throughout their fertility journey. Our team works together to provide a supportive patient experience while delivering high-quality reproductive healthcare.
Our front office team members play a crucial role in facilitating the smooth operation of our facilities by providing administrative support and ensuring a positive patient experience.
This position includes but is not limited to the following responsibilities:
- Greeting patients and visitors.
- Handling incoming phone calls, providing information, and directing calls to the appropriate team members.
- Collecting patient payments.
- Scheduling appointments for patients and rescheduling appointments as necessary.
- Ensuring patient information is accurate and up-to-date.
- Handling administrative tasks.
- Following privacy regulations such as the Health Insurance Portability and Accountability Act (HIPAA).
- Keeping the reception area clean, organized, and presentable for patients and visitors.
- Must be available to work in weekend and holiday rotation.
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High school diploma or equivalent required.
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Previous experience in a medical office, healthcare setting, or customer service role preferred.
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Strong communication and interpersonal skills, with a professional, friendly, and compassionate approach to patient interactions.
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Excellent customer service skills and the ability to make patients feel welcomed and supported throughout their fertility journey.
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Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
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Ability to manage a high volume of phone calls, schedule appointments, and assist patients with questions and requests.
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Basic computer skills and the ability to learn electronic medical records (EMR) and scheduling systems.
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Ability to maintain patient confidentiality and comply with HIPAA regulations.
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Strong written and verbal communication skills.
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Ability to work collaboratively with providers and other members of the healthcare team.
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Dependable, professional, and adaptable, with a positive attitude and willingness to learn.
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Ability to handle sensitive and emotional situations with empathy, patience, and discretion.
Salary : $16 - $18