Lead Customer Service Associate - Clerk

#### **UTAH COUNTY OFFICE OF HUMAN RESOURCE MANAGEMENT**

100 East Center, Suite 3800, Provo, UT 84606 Phone: (801) 851-8158

Fax: (801) 851-8166 Email: humanresources@UtahCounty.gov

http://www.utahcounty.gov

#### ***"The Value of Public Service Employment is vital to the success of our state, county, and local communities."***

**Utah County Government Employees start every day with the well-being of the entire community in mind:**

• How can I make my community a better place?**
• Who will need my help and protection?**
• How will I make a difference for someone?**
  
  

**We hire smart, compassionate, loyal, ethical, committed, innovative people.**

**Apply today and join our Team.**

#### **JOB ANNOUNCEMENT**

The County Clerk conducts all elections in Utah county pertaining to county, state or national offices. Marriage licenses and passports are also processed in the Clerk's Office.

• Posting Date: ** May 1, 2026 **Closing Date:** May 15, 2026
  
  

#### **POSITION:** Lead Customer Service Associate - Clerk ** **POSTING #: 6017-0426sr

#### **Applicants must be a United States Citizen or a U.S. non-citizen national, and at least eighteen (18) years of age.**

####

#### Two (2) positions available for immediate hire

The Opportunity

Under general guidance and supervision of the Customer Service Supervisor or Digital Services Supervisor, oversees processes to expedite the processing/issuance of marriage licenses and acceptance/submittal of passport applications to the United States Department of State. Incumbents serving in this classification perform the most complex duties within the assigned function at the full performance level and are responsible for leading and training others. Performs other statutory obligations of the Clerk's office, as assigned.

• Starting Pay:** Grade 718 $20.22 - $23.27 Hourly
• Schedule:** 1 position 8:00 a.m. - 5:00 p.m. and 1 position 10:30 a.m. - 7:30 p.m. Monday thru Friday, and one Saturday a month 9:00 a.m. - 2:00 p.m., with one day off that week
  
  

Job Qualifications

• High School diploma or equivalent.
• Five (5) years of complex clerical support or customer service work experience, including two (2) years closely related to the duties described above.
• Equivalent combinations of education and experience may also be considered.
  
  

Preferred Candidates Will Possess Some Of The Below Attributes

• Preference may be given to applicants who have a documented typing speed at or above the rate of forty (40) WPM net.
• Preference may be given to applicants who are bilingual in English and one (1) of the following languages:
• Spanish
• Russian
• Tagalog
• Hebrew
  
  

Additional Eligibility Qualifications

• Selected applicants must become a Certified Passport Acceptance Agent as required by the US Depart
  
  

ment of State during the probationary period for new hires or trial period for promoted County employees.

• **Applicants must be a United States Citizen or a U.S. non-citizen national, and at least eighteen (18) years of age.**
• Applicants must possess a valid driver's license and obtain a valid State of Utah driver's license within sixty (60) days of employment.
• Selected applicants will be required to submit to a pre-employment drug screen and background check.
  
  

Click **here** for a full job description https://hr.utahcounty.gov/cms/uploads/Lead_Customer_Service_Associate_Clerk_6017_a8ddd5fe5f.pdf

Benefits Package Includes

100% paid premiums for health insurance

Up to 6.2% match in your 401(k)

Utah Retirement Systems (Pension and 401(k) options)

Pre-tax savings Health Savings Account (HSA)

Fourteen (14) paid Holidays

Dental and Vision Insurance

Employee Assistance Program

**AAP/EEO Statement**

It is the polic of Utah County Government to assure equal employment opportunity to its employees and applicants for employment without regard to race, color, religion, national origin, disability, age, sex, sexual orientation, genetic status of gender identity.

#### **UTAH COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER**