What are the responsibilities and job description for the Case Manager position at Utah Community Action?
We're Hiring: Case Manager| $25.79/hr. Amazing Benefits!
Location: Salt Lake City Area | Schedule: Typically, Monday - Friday 8:00 am – 5:00 pm | Type: Full-Time | FLSA: Non-Exempt
Do you believe everyone deserves a safe, stable place to call home? Are you passionate about helping families overcome barriers and build brighter futures? Join Utah Community Action as a Housing Case Manager and become part of a mission-driven team dedicated to empowering individuals and families to achieve self-reliance and stable housing.
What You'll Do
As a Housing Case Manager, you'll work closely with clients to provide holistic housing case management and connect them with vital resources that support long-term success. This role is about more than services-it's about building relationships, removing barriers, and helping families move forward with confidence.
Key responsibilities include:
- Partnering with clients to assess social and financial barriers and develop personalized action plans.
- Providing ongoing support and follow-up to ensure clients successfully access services and referrals.
- Connecting families with community resources such as healthcare, mental health services, financial literacy programs, job training, education, childcare, and transportation.
- Maintaining detailed and timely case notes in the agency's electronic data system.
- Collaborating with community partners and representing the agency in a professional and positive way.
- Empowering clients to understand the connection between their circumstances and choices, helping them build sustainable life skills.
- Continuously evaluating the effectiveness of referrals to ensure clients receive the most appropriate and timely support.
Professional Standards
Success in this role requires:
- Strong interpersonal and communication skills
- Professionalism, reliability, and accountability
- Ability to maintain confidentiality
- Flexibility to meet changing program needs
- Collaboration and teamwork
All candidates must pass required background checks and screenings in accordance with agency policies.
What You'll Need
We're looking for someone who is compassionate, organized, and motivated to make a difference.
Required Qualifications
- Bachelor's degree in Social Work or a related field
- Prior case management experience
- Proficiency in Microsoft Office
- Valid driver's license
Preferred Qualifications
- Bilingual (English/Spanish)
- Experience working with low-income populations
- Background in conflict resolution or trauma-informed care
Additional Information
This role may involve local travel, including the use of a personal or agency vehicle. Most work is seated with occasional walking, standing, or light lifting (up to 10 lbs).
Pay & Benefits
- $25.79/hour
- Medical, Dental, and Vision Insurance
- HSA with up to $2,500 match and Telehealth access
- 401(k) with 5% employer match
- 11 paid holidays, paid winter break, 192 hours of PTO annually, and a weekly paid self-care hour
- Life and disability insurance, EAP, and more
Why Utah Community Action?
You'll join a compassionate, mission-driven organization where your work directly supports healthier futures for children and families. With no supervisory responsibilities, this role offers meaningful impact, strong team support, and opportunities to grow while making a real difference every day.
At Utah Community Action, your work directly changes lives. Every connection you make and every plan you help build moves families closer to stability, independence, and hope.
Ready to make an impact? Apply today and help create stronger communities-one family at a time.
Utah Community Action is an Equal Opportunity Employer and the agency prohibits discrimination and harassment because of a person's protected status such as race, color, national origin, religion, age (40 and over), physical or mental disability, genetic information, veteran, military service, gender, sex (including conditions of pregnancy), marital status, familial status, sexual orientation, gender identity or any other protected- group status.
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