What are the responsibilities and job description for the Hospital - Patient Admissions Representative - Intermediate position at UT Health Science Center at San Antonio?
Job Description
Under general supervsion, the Patient Access Representative (PAR) - Intermediate, will accurately collect and record patient information, while adhering to all relevant regulations and protocols. This role serves as the initial point of contact for patients, ensuring a smooth and seamless registration process.
- Responsibilities
- Provide every patient with an exceptional and positive experience, striving for patient loyalty and confidence.
- Greet and assist patients, families, and visitors courteously and professionally.
- Verify patient insurance coverage and obtain pre-authorizations/referrals from insurance companies as required. Provide basic financial counseling to patients, explaining insurance benefits, coverage limitations, and any out-of-pocket expenses or co-payments required.
- Perform Hospital cash reconciliation, and secure payment entry in adherence to financial and cash control policies and procedures.
- Provide assistance with questions regarding scheduling guidelines and clinical protocols.
- Serves as a liaison between the Patient Access Representative and clinics to resolve scheduling errors and patient issues.
- Collaborate closely with clinical staff, administrative personnel, and other departments to coordinate patient care activities and ensure a seamless transition between registration and clinical services.
- Must be available to work hours and days as needed based on departmental/system demands.
- Performs other duties as assigned.
Qualifications
- Understanding of healthcare insurance plans, coverage, and terminology.
- Knowledge of patient registration and scheduling system. Ability to multitask and prioritize workload in a demanding environment.
- High level of attention to detail in documentation and reporting.
- Must be able to perform essential job duties in at least two Patient Access service areas.
- Skills in managing workload and maintaining productivity in stressful situations.
- Ability to work collaboratively in a team environment. Proficient typing and keyboarding skills.
- Advanced Knowledge of Microsoft Office Suite Understanding of healthcare regulations, including HIPAA privacy rules and insurance requirements, to ensure compliance in patient registration and data management processes.
- Bilingual preferred, but not required
Education:
- High School or equivalent
Experience:
- 3 years of previous experience in healthcare registration, medical office administration, health insurance, or customer service roles is highly preferred.
Required Skills
3 years of previous experience in healthcare registration, medical office administration, health insurance, or customer service roles is highly preferred.
