IT Support Specialist (On-Site)

Job Description

Under general supervision, responsible for providing technical support of desktop computers, applications and related technology for the institution. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Ensures efficient functionality of resources by working closely with Information Management Services (IMS) and appropriate vendors.

Responsibilities

• Effectively, professionally, and respectfully represents other Information Management Services (IMS) staff members, teams, and their services to the client community. Collaborates with Information Management Services (IMS) staff members as appropriate to determine and resolve problems received from clients.
• Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. Additionally, it may involve troubleshooting printer issues and resolving difficulties with classroom technology and applications
• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Recommends and/or performs upgrades on systems to ensure longevity.
• Works with procurement staff to purchase hardware and software. Assesses functional needs to determine specifications for purchases of computer hardware and or software when applicable. Works with procurement staff to purchase hardware and software. Assists with ordering computer supplies and or parts.
• Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.
• May work on Information Technology Service Management (ITSM) related projects as assigned by supervisor.
• Performs all other duties as assigned.
  
  

Qualifications

• Knowledge of modern computing, networking and communications systems and ability to perform effectively with an understanding of institutional policies and activities.
• Familiarity and ability to operate a wide range of standard office automation products and equipment.
• Analytical skills and ability to problem solve and troubleshoot general IT issues.
• Ability to learn and support new technologies and work with teams to provide input on improvements to existing processes and systems.
• Demonstrated ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Strong verbal, written and interpersonal communication skills. I
• Detail oriented with good organizational skills while balancing multiple priorities.
• Ability to work independently and as part of a team.
• Ability to establish and maintain effective work relationships with students, faculty and staff.
• Risk Analysis and continuity management.
  
  

Education

• Bachelor's Degree degree in a computer related field or educational technology is required.
  
  

Experience

• Two (2) years of experience in Information Technology field is required.
  
  

Licenses & Certifications

• ITILF - Itil Foundation is preferred.
  
  

Required Skills

Two (2) years of experience in Information Technology field is required.

About Us

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.

Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.

FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off - A generous leave program offers multiple paid leave options:

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• Holidays: 12 set paid holidays each year.
  
  

Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.

EEO Statement

UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.