Hospital - Laboratory Support Manager

Job Description

The Clinical Laboratory Support Manager will oversee the hospital's outpatient phlebotomy and manage all outpatient clinical laboratories. Coordinates with the Laboratory Operations Director in management of all CAP point-of-care testing, as well as point-of-care and lab support CAP inspections, and reference laboratory testing. The Clinical Laboratory Support Manager will also be responsible for staff scheduling, active participation in outpatient department meetings, serving as a subject-matter expert in the laboratory pre-analytic field, and managing courier logistics. Reports to the Laboratory Director.

Responsibilities

• Supervise and manage the day-to-day activities of the hospital-based phlebotomy and processing personnel.
• Ensure compliance with standard operating procedures, safety protocols, and regulatory requirements.
• Conduct regular performance assessments and provide feedback to staff for continuous improvement.
• Develop and implement strategies to streamline and enhance the hospital's point of care testing program.
• Collaborate with relevant departments to ensure proper training, competency assessments, and compliance with regulatory standards.
• Develop, review, and update laboratory policies and procedures in accordance with industry standards and regulatory guidelines.
• Communicate changes effectively to staff and ensure understanding and adherence.
• Develop and maintain staff schedules to ensure adequate coverage and efficient workflow.
• Address scheduling conflicts and adjust staffing levels as needed.
• Actively engage in hospital and unit department meetings to provide updates on laboratory activities, share insights, and collaborate on cross-functional initiatives.
• Represent the laboratory in discussions related to patient care and safety.
• Serve as a subject matter expert in the pre-analytic phase of laboratory operations.
• Provide guidance and training to staff on best practices and emerging trends in the field.
• Performs all other duties as assigned.
  
  

Qualifications

• Knowledge of laboratory techniques.
• Experience documenting and following procedures/protocols.
• Knowledge of procedures, instruments in use, and quality control measures within the laboratory.
• Ability to operate in a fast-paced environment with established time constraints.
• Experienced in coordinating activities with various departments.
• Effective in managing and motiving personnel.
  
  

Education

• Bachelor's of Science in related field required
  
  

Required Skills

Seven (7) years of progressive experience in a CAP/CLIA accredited clinical laboratory required. Two (2) years of supervisory or team lead experience preferred.

About Us

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.

Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.

FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off - A generous leave program offers multiple paid leave options:

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• Holidays: 12 set paid holidays each year.
  
  

Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.

EEO Statement

UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.