What are the responsibilities and job description for the Hospital - Case Manager position at UT Health San Antonio?
Job Description
The Case Manager will coordinate activities that promote quality outcomes, patient throughput, and discharge planning while supporting a balance of optimal care and appropriate resource utilization. The Case Manager will identify potential barriers to patient throughput and quality outcomes minimizing delays in discharge plans.
Responsibilities
Minimum of 2 years of experience in a hospital or acute care setting
The Case Manager will coordinate activities that promote quality outcomes, patient throughput, and discharge planning while supporting a balance of optimal care and appropriate resource utilization. The Case Manager will identify potential barriers to patient throughput and quality outcomes minimizing delays in discharge plans.
Responsibilities
- Conduct psychosocial assessments to identify patient needs and develop appropriate care plans.
- Collaborate with physicians, nurses, and other healthcare professionals to ensure coordinated and comprehensive patient care.
- Participate in interdisciplinary team meetings and contribute to care discussions and decision-making processes.
- Assist patients and families with discharge planning, including arranging for home care services, rehabilitation, or other necessary follow-up care.
- Advocate for patients’ needs and preferences, ensuring their voices are heard and their care preferences are respected
- Address any issues related to patient rights, access to care, or ethical considerations in collaboration with the care team and hospital leadership.
- Coordinate with community resources and agencies to provide patients with additional support.
- Serve as a liaison between patients, families, and the healthcare team, addressing any concerns or questions related to care and treatment
- Provide guidance and support to patients and families regarding care options, resources, and follow-up plans.
- Provide education to patients and families about available resources and services
- Develop and implement support groups or educational programs for patients and families.
- Monitor patient progress and adjust care plans as necessary to achieve optimal health outcomes.
- Document patient assessments, care plans, and progress notes accurately and in a timely manner. Maintain accurate and confidential patient records and documentation
- Other duties as assigned
- Ability to work effectively as part of an interdisciplinary healthcare team.
- Ability to advocate for patients and navigate complex healthcare systems.
- Strong assessment and problem-solving skills.
- Ability to work collaboratively and flexibly with a diverse team
- Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
- Ability to provide empathetic and non-judgmental support to patients and families.
- Thorough understanding of medical terminology and hospital procedures.
- Familiarity with community resources, support services, and public assistance programs.
- Ability to manage multiple priorities, effective organizational and time management skills, along with strong teamwork skills.
- Demonstrated proficiency in the use of Electronic Medical Record and Case Management software.
- Effective computer skills using Microsoft Office (Word, Excel, PowerPoint, etc.) and database software.
- Bachelors in Nursing or Masters Social Work required
Minimum of 2 years of experience in a hospital or acute care setting