Veteran Service Assistant Phoenix (Day or Evening Shift)

Do you want to make a difference in the lives of veterans? Are you calm under pressure, compassionate, and committed to safety?
Join U.S.VETS, the leading nonprofit working to end veteran homelessness, as a Veteran Service Assistant. This frontline role is essential to providing daily support and ensuring a safe, respectful, and structured living environment for the veterans we serve.

Key Responsibilities

• Veteran-Centered Service: Deliver daily essential services such as meals, hygiene supplies, and shelter with dignity and care.

• Customer Service Excellence: Support veterans with their needs, concerns, and transitions—including move-ins and move-outs—while maintaining a client-first approach.

• Conflict Resolution & De-escalation: Respond to and help prevent verbal and physical altercations; document incidents and report to site leadership promptly.

• Safety & Emergency Procedures: Implement and uphold all safety protocols, including bed checks, emergency response actions, and room inspections to ensure a clean and hazard-free facility.

• Team Collaboration: Work closely with clinical and residential staff to maintain a therapeutic and supportive environment.

• Facility Upkeep: Assist with facility cleanliness, maintenance, inventory supply needs, and preparation for inspections.

• Routine Monitoring & Documentation: Maintain logs, reports, and documentation of services, safety checks, and client interactions.

• High School Diploma or equivalent required.

• Experience working with veterans, individuals in recovery, or similar populations preferred.

• Strong interpersonal and communication skills.

• Ability to remain composed in high-stress situations and apply sound judgment.

• Commitment to fostering a safe, sober, and respectful environment.

• Basic computer literacy.

• Valid driver’s license preferred (company vehicle use may require additional training and insurance eligibility).

Why U.S.VETS?

• Be a part of a mission-driven team dedicated to helping those who served our country.

• Gain meaningful experience in residential services, case coordination, and veteran care.

• Access opportunities for growth, training, and impact in the nonprofit sector.