What are the responsibilities and job description for the Network Analyst Engineer position at Ustechsolutions?
Company Description
A very Reputed company for more than 100 yrs in market is looking for Network Analyst Engineer
Job Description
Responsibilities
• Assist and drive ongoing maintenance and support of our global LAN network infrastructure
• Review designs, modifications, performance checks, and liaise with multiple vendors/carriers for the timely delivery of telecommunications services.
• Manage work flow to ensure sensitive customer faults are prioritized
• Oversee technical plans, specifications, procedures, standards, codes of practice, maintenance and training documentations
• Review Managed Service Partner service tickets to ensure SLAs/SLRs are delivered and met.
• Act as point of escalation to service ticket issues that are not able to meet SLA/SLR.
• Assist Managed Service Providers with IT and business interactions
Required
• Vendor management experience
• Ability to configure and support Cisco Enterprise grade routers and switches
• Self-disciplined, self-starter, professional who can successfully take ownership of tasks to closure with minimum directions, guidance and oversight.
• Excellent communication and customer service skills
• A minimum of 5 years supporting large networks
Desired
• Cisco certification CCNA
• Relevant ICT degree or Diploma
• Understanding of ITIL frameworks
• Wireless experience
Qualifications
Bachlors
Additional Information
All your information will be kept confidential according to EEO guidelines.