Manager, Tennis Programs

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

The Role

To manage and oversee the NTC Tennis Programs office operation while providing outstanding service to the tennis-playing community.

Schedule

Sunday: 8:30 AM – 4:30 PM

Monday – Thursday: 9:00 AM – 5:00 PM

Key Responsibilities

• Collaborate with the ITC Leadership Team to create the annual mapping of Tennis Programs offered seasonally at the NTC and lead the Programs Team in building out all program offerings.
• Produce and manage the tennis program calendar and ensure program registrations are live at least two months in advance of commencement. Update the NTC website for each enrollment period and ensure all related information (ie., pricing, dates, etc.) is accurate.
• Manage programs office team by (i) creating weekly work schedules, (ii) coordinating payroll time and record-keeping, (iii) establishing annual performance goals/evaluations, (iv) delivering training for all staff, and (v) onboarding new employees.
• Collaborate with Sr. Business Manager on the organization and sale of tennis programs, court time rentals, tournaments, PACES, and events.
• Manage USTA-assigned software platform integration, including USTA Flex and Serve Tennis.
• Collaborate with the NTC Tennis Programs Director of Tennis Operations (or assigned staff) in Junior Team Tennis production.
• Responsible for overseeing the maintenance and upkeep of the tennis program software system (currently Court Reserve) and collaborating with the Director of Tennis Operations (or assigned staff) on all Pro Staff scheduling. Ensure that staff scheduling adheres to USTA payroll policies regarding weekly hours.
• Manage comprehensive programming and revenue dashboards for performance analysis of all tennis programs, including generation of key reports related to program optimization.
• Develop and oversee the NTC’s tennis promotional strategy including creation of flyers, social media, website postings, email communications, etc.
• Manage NTC Tennis Programs social media platforms as assigned.
• Work with the Sr. Business Manager to ensure that all customer inquiries are addressed timely (ie. programs, student class assignments, school bookings, events, and tournaments).
• Work closely with the ITC Manager of Operations to create a cross-functional team, blending the front desk and programs staff to create an optimal customer service experience.
• Assist with USTA NTC tournaments as assigned.
• Other duties as assigned.
  
  

Who You Are

• Knowledge and understanding of the game of tennis.
• Excellent customer service and organizational skills required.
• Experience leading and motivating teams of at least two individuals.
• Strong computer skills (MS, Excel, and Google Workspace).
• Tennis industry programming experience, recreational activities coordination, or a Bachelor’s Degree in Marketing is a plus
• Strong reconciliation skills and ability to resolve issues in real time.
  
  

What We Offer

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid summer and winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 6.5%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement, per academic year.
• Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.
  
  

The expected range for the annual base salary for this position is $65,000-70,000. This position is exempt and eligible for an Incentive Compensation Plan (ICP) bonus up to 5%. Any additional pay or benefits a person may qualify for are not included in this range. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.