Manager, Professional Pathway & Assigning

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

The Role

T o manage the national approach to the assignment of Officials for USTA Pro Circuit and ITF World Tennis Tour events, lead the launch and continued success of a national OfficialsFirst assigning initiative to better support our providers and officials, ensure officials are evaluated and assigned based on a best-in-class system, and develop officials to support the organization’s growing need at higher-level events across the country.

Professional Pathway Assignments & Development

• Manage the Officiating assignments of the USTA Pro Circuit and ITF World Tennis Tour, and event administrative duties pertaining to Pro Circuit Officiating.
• Manage scheduling, availability, and real time assignment changes to support all managed events.
• Ensure that the minimum Officiating standards are met for all USTA Pro Circuit and ITF World Tennis Tour events.
• In collaboration with the Coordinator, Professional Pathway, oversee the contracting, payments, and Officials’ work records for all assigned events.
• Define clear and transparent assessment criteria and processes for the assessment of tennis officials.
• Develop, launch and maintain an accurate and fair plan for disseminating assessment to officials.
• Ensure officials across all disciplines progress through the officiating pathway by championing a meritorious assignment process.
• Support the Director, Professional Pathway with identifying and implementing development plans for Chair Umpires and Referees to gain experience to obtain ITF certifications.
• Support the Director, Professional Pathway in maintaining relationships with ATP and WTA Officiating bodies to aid in the development and assignment of USTA Officials at high level events.
• Support the Director, Professional Pathway with the Officiating Center of Excellence by administering development plans for select COE participants to get them through the development pathway.
• In collaboration with the Officiating Growth Managers and Director, Community Pathway, develop a strategic plan to recruit new diverse Officials for the Professional Pathway.
• Create, in collaboration with the education and training team, continuous learning opportunities for all Officials servicing the USTA Pro Circuit.
  
  

OfficialsFirst

• Manage the OfficialsFirst event management rollout to stakeholders nationwide. Deliver exceptional customer service to stakeholders to support Competitive Pathway events across the country.
• Serve as the primary point of contact for all stakeholders, ensuring clear communication and alignment with Section competition directors.
• Manage the continued development of the OfficialsFirst platform to ensure stakeholder satisfaction through collaboration with IT and digital teams.
• Collaborate with Section stakeholders regarding system training for Section staff, Officials, and Tournament Directors
• Manage stakeholder expectations, gather feedback, and be able to translate feedback into actionable plans.
• Identify and resolve operational issues, ensuring minimal disruption to users
  
  

Who You Are

• Minimum Bachelor’s Degree or equivalent experience required
• Professional Officiating experience preferred
• Officiating Certification(s) preferred
• Exceptional interpersonal qualities, strong service orientation, an entrepreneurial spirit, and a "whatever it takes“ attitude to get the job done.
• Demonstrates experience in scheduling, logistics, and program coordination
• Proven experience managing multiple stakeholders
• Strong project management and organizational skills, problem-solving skills, and attention to detail
• Comfortable working in a fast-paced environment.
• Strong presentation skills, written and verbal, with the ability to communicate ideas with passion.
• Proficient in utilizing computer programs such as Word, Excel, PowerPoint, Google, and Access and willing to do administrative work as required.
• Position is considered exempt.
• This position is designated as “hybrid/flex” in Orlando and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements, updated from time to time. Please consult HR for the most current policy.
  
  

What We Offer

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 6.5%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $7,000 for tuition reimbursement.
• Mental and emotional wellness: Resources for overall well-being, including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.
  
  

The expected range for the annual base salary for this position is $65,000 - 75,000. This role is eligible for an Incentive Compensation Plan (ICP) bonus up to 5%. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

Come One, Come All

We strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.