What are the responsibilities and job description for the Front Desk Associate position at USTA/Midwest Section?
Title: Front Desk Associate
Position Type: Part-Time
Work Schedule: Various shifts available: morning shifts, mid-day shifts, and evening shifts.
Job Summary:
As a Front Desk Associate at the Midwest Tennis Center, you will be the first point of contact for members and guests. You’ll provide excellent customer service, manage bookings, process payments, and help create a welcoming atmosphere. This role is ideal for someone who is organized, friendly, and passionate about tennis and hospitality.
Job Description:
- Greet members and guests warmly and professionally
- Answer phone calls, emails, and in-person inquiries
- Schedule court reservations, lessons, and events using booking software
- Process membership applications, renewals, and payments
- Handle point-of-sale (POS) transactions for retail and concessions
- Maintain a clean, organized, and professional front desk area
- Provide accurate information about club services, schedules, and policies
- Assist with member check-ins and monitor court usage
- Support tennis staff and management with administrative tasks
- Address member issues and escalate concerns when needed
Required and Preferred Skills
- Current or previous experience in customer service or hospitality - preferred
- Strong communication and interpersonal skills- preferred
- Proficient in computer systems - preferred
- Able to multitask and work independently in a fast-paced environment - preferred
- Interest or background in tennis or sports is a plus - preferred
- CPR Certification and AED knowledgeable within the first 30 days of hire- required
Environmental Conditions
Exposure to noise from on court play
Those candidates selected for further consideration will be contacted.
Disclaimer: The USTA/Midwest Section is an Equal Opportunity Employer, and applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.