Test Architect

Job Title: Lead I - Technical Writer

Location: Mumbai / Pune
Experience: 5 Years

The Technical Writer - Lead I, will be responsible for creating, maintaining, and improving high-quality documentation that supports product development and delivery. This includes process, operational, and release documents for both local and cloud-based environments. The role involves close collaboration with product managers, developers, and QA teams to ensure accuracy, clarity, and consistency across all technical content.

• Plan, develop, and write operational, process, and release documentation for internal and external audiences.

• Conduct interviews with technical subject matter experts (SMEs) to gather data and insights for documentation.

• Use standardized templates to create process, procedure, and reference documents.

• Produce documentation that adheres to company standards, including style, formatting, and QA guidelines.

• Provide documentation support to designated tribes or product segments.

• Create multi-format deliverables (e.g., online help, PDFs, wiki content) for both internal and customer-facing use.

• Participate in agile ceremonies and QA reviews to support the product lifecycle and release management process.

• Identify and address specific audience personas to tailor content appropriately.

• Use advanced authoring tools to develop user documentation and release notes.

• Apply organization and navigation techniques to ensure usability and findability of content.

• Adhere to all documentation governance, compliance, and security policies.

• Collaborate with SMEs to draft complete and accurate release artifacts.

• Follow structured documentation workflows for drafting, review, and final publication.

• Execute writing and publishing tasks with minimal supervision.

• Draft and submit content for editorial and technical review.

• Incorporate feedback through iterative review cycles.

• Utilize advanced toolsets to prepare documentation for local or cloud-based publication.

• Draft, edit, and publish artifacts across multiple formats and platforms.

• Use local and cloud-based authoring and publication systems (e.g., Confluence, MadCap Flare, Markdown).

• Bachelor's degree in Communications, Technical Writing, or a related discipline (or equivalent work experience).

• Minimum 2 years of experience in writing, editing, and planning software documentation.

• Exceptional written communication and grammar skills.

• Strong understanding of technical documentation usability principles.

• Ability to conform to proprietary writing style guides and maintain consistency across deliverables.

• Experience with documentation tools such as JIRA, Confluence, Markdown, or similar platforms.

• Cloud Certification is strongly preferred.

• Strong attention to detail and ability to manage multiple deliverables simultaneously.

• Excellent collaboration and interpersonal skills to work effectively in cross-functional teams.

• Familiarity with agile methodologies and software development processes.

• Commitment to continuous improvement in documentation quality and standards.

Communication,Technical Writing,Editing