System Analyst / Business Analyst (RBAC & Healthcare Domain)

Role description

System Analyst / Business Analyst (RBAC & Healthcare Domain)

Lead I - Business Analysis

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000 practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are:

We are seeking an experienced System Analyst / Business Analyst with strong expertise in Role-Based Access Control (RBAC) modeling, healthcare business processes, and enterprise application analysis.

The opportunity:

• Business & System Analysis Gather, analyze, and document business, functional, and system requirements from stakeholders.

• Translate business requirements into detailed functional specifications, user stories, process flows, and use cases.

• Conduct current-state and future-state assessments to identify business gaps and improvement opportunities.

• Perform impact analysis and provide recommendations for system enhancements and process improvements.

• Maintain end-to-end requirements traceability throughout the Software Development Lifecycle (SDLC). RBAC & Access Control Design Design, implement, and maintain

• Role-Based Access Control (RBAC) models aligned with organizational policies and business workflows.

• Define roles, permissions, entitlements, and access matrices across applications and data domains.

• Collaborate with Security, Identity and Access Management (IAM), and Architecture teams to ensure secure and compliant access management.

• Support audits, compliance reviews, and governance activities related to user access and authorization controls.

• Evaluate access management requirements and recommend scalable authorization solutions.

• Healthcare Domain Expertise

• Apply strong knowledge of Healthcare Payer operations, specifically Broker and Shopper platforms.

• Support business processes related to quoting, enrollment, plan selection, eligibility, and member journeys.

• Ensure solutions align with healthcare regulatory, privacy, and security requirements.

• Collaborate with business teams to optimize healthcare workflows and user experiences.

• Agile Delivery & Stakeholder Management Partner with Product Owners, Architects, Developers, QA, Security, and Operations teams throughout project delivery.

• Participate in Agile ceremonies including sprint planning, backlog refinement, reviews, and retrospectives.

• Support User Acceptance Testing (UAT), functional validation, and defect triage activities.

• Facilitate stakeholder workshops and requirement review sessions. Communicate project status, risks, dependencies, and recommendations effectively to business and technical teams

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

• Bachelor's degree in Computer Science, Information Systems, Healthcare Informatics, Business, or a related field. 9 years of experience as a Business Analyst or System Analyst.

• Strong experience in RBAC modeling, access control frameworks, and authorization design.

• Expertise in requirements gathering, business process analysis, and system documentation.

• Solid knowledge of Healthcare Payer, Broker, and Shopper domains.

• Experience supporting enterprise-scale, security-sensitive applications.

• Strong analytical, problem-solving, and stakeholder management skills.

• Experience working in Agile/Scrum environments.

• Preferred Qualifications

• Experience with IAM solutions such as Azure AD, Okta, SailPoint, or similar platforms.

• Knowledge of healthcare compliance and data protection standards.

• Familiarity with UML, workflow modeling, process mapping, and business analysis tools. CBAP, CCBA, PMI-PBA, or Agile certifications preferred.

• Experience working with cross-functional and geographically distributed teams.

• Key Skills

• Business Analysis System Analysis RBAC Modeling Access Control & Authorization Identity and Access Management (IAM) Requirements Gathering & Documentation Healthcare Payer Domain Broker & Shopper Platforms Agile / Scrum UAT & Functional Testing Stakeholder Management Process Improvement Risk & Impact Analysis SDLC Management Domain Preference: Healthcare (Payer)

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Richmond, Virginia

Compensation Range: $73,000-$110,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

#CB

Skills

RBAC, Functional Testing, Issue Analysis, Business Analysis, User Acceptance Testing

Benefits
Compensation range: $73,000.00 to $110,000.00 per year
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.