What are the responsibilities and job description for the Project Manager – Application Production Support (Enterprise Microservices) position at UST?
Role Description
Project Manager – Application Production Support (Enterprise Microservices)
Project Manager I
Who We Are
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of 29,000 practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
Visit us at UST.com.
You Are
We are seeking an experienced Delivery Manager to lead end‑to‑end production support delivery for enterprise-scale, microservices-based applications operating in a 24x7 global support model. This role is accountable for service stability, incident performance, SLA adherence, stakeholder satisfaction, and continuous operational improvement across real-time and batch processing systems.
The Opportunity
What You Need
Role Location: Washington
Compensation Range: $88,000-$132,000
Benefits
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
What We Believe
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.
Humility
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity
Through business, we will better the lives of those less fortunate than ourselves.
Integrity
We honor our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
#UST
#CB
Skills
project management,microservices,l1/l2/l3 production support,problem management,change management,
Project Manager – Application Production Support (Enterprise Microservices)
Project Manager I
Who We Are
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of 29,000 practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
Visit us at UST.com.
You Are
We are seeking an experienced Delivery Manager to lead end‑to‑end production support delivery for enterprise-scale, microservices-based applications operating in a 24x7 global support model. This role is accountable for service stability, incident performance, SLA adherence, stakeholder satisfaction, and continuous operational improvement across real-time and batch processing systems.
The Opportunity
- Service Delivery & Operations
- Own end-to-end delivery of L1/L2/L3 production support services for enterprise microservices applications
- Ensure adherence to SLAs, SLOs, and KPIs across incident, problem, and change management
- Oversee 24x7 global support operations, including shift coverage and on-call rotations
- Ensure application stability during high-volume and peak transaction periods
- Incident & Problem Management
- Provide executive oversight for Major Incidents (P1/P2) and ensure effective escalation management
- Review incident trends, root causes, and corrective/preventive actions
- Drive problem management discipline to eliminate repeat incidents
- Stakeholder & Governance Management
- Act as the primary point of contact for business stakeholders, product owners, and engineering teams
- Lead service reviews, operational governance calls, and management reporting
- Communicate service risks, improvements, and operational health clearly at senior leadership levels
- Continuous Improvement & Automation
- Drive operational excellence initiatives including automation, observability improvements, and tooling enhancements
- Partner with engineering and DevOps teams to improve resiliency, monitoring, and deployment processes
- Promote adoption of best practices in SRE, ITIL, and DevOps
- Team Leadership
- Lead, mentor, and develop support teams across geographies
- Foster a culture of ownership, accountability, and continuous learning
- Support workforce planning, skill development, and performance management
What You Need
- 8–12 years of experience in Application Production Support, with 3 years in a Delivery or Service Management role
- Strong understanding of microservices architecture and distributed systems
- Hands-on working knowledge of:
- Splunk (log analysis, incident diagnostics)
- Grafana / enterprise monitoring tools
- Unix/Linux environments and batch processing
- Cassandra or NoSQL databases
- AWS cloud services (EC2, CloudWatch, etc.)
- Kubernetes (K8s) and container platforms
- Proven ability to manage large-scale, business-critical support engagements
- Experience working in ITIL-aligned service delivery models
- Preferred Qualifications:
- Experience supporting high-availability, revenue-impacting platforms
- Exposure to DevOps, SRE, and CI/CD practices
- ITIL, Agile, or PMP certifications (preferred)
- Experience driving automation and observability strategies
Role Location: Washington
Compensation Range: $88,000-$132,000
Benefits
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
What We Believe
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.
Humility
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity
Through business, we will better the lives of those less fortunate than ourselves.
Integrity
We honor our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
#UST
#CB
Skills
project management,microservices,l1/l2/l3 production support,problem management,change management,