What are the responsibilities and job description for the Deskside Support Engineer position at UST?
Role Description
Deskside Support Engineer
Associate III - Cloud Infrastructure Services
Who We Are
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of 29,000 practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
Visit us at UST.com.
You Are
Deskside Support Engineer who thrives in a fast-paced environment. You possess strong organizational skills, technical proficiency across a range of devices, and a commitment to delivering exceptional service. You are comfortable working independently, prioritizing multiple tasks, and supporting both local and remote users with professionalism and empathy.
The Opportunity
What You Need
Role Location: Colorado
Compensation Range: $56,000-$84,000
Benefits
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
What We Believe
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.
Humility
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity
Through business, we will better the lives of those less fortunate than ourselves.
Integrity
We honor our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
#UST
#CB
Skills
Desktop Support,Remote Support,Itil Process
Deskside Support Engineer
Associate III - Cloud Infrastructure Services
Who We Are
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of 29,000 practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
Visit us at UST.com.
You Are
Deskside Support Engineer who thrives in a fast-paced environment. You possess strong organizational skills, technical proficiency across a range of devices, and a commitment to delivering exceptional service. You are comfortable working independently, prioritizing multiple tasks, and supporting both local and remote users with professionalism and empathy.
The Opportunity
- Staff the IT support desk during office hours (08:00 AM MST to 5:00 PM MST), with flexibility for special company events.
- Use Service-Now to accept, work, and resolve incidents and requests.
- Communicate effectively with internal IT teams and end users.
- Provide one-on-one training using existing training materials.
- Install, remove, and manage electronic equipment including laptops, desktops, monitors, and peripherals.
- Image laptops and desktops (Windows/Mac).
- Assist with video conferencing setup and troubleshooting.
- Support desk setups, end-user desk moves, and equipment removal.
- Track, maintain, and organize inventory of electronic equipment (e.g., laptops, monitors, cables, headsets, adapters, printers).
- Prioritize and support VIP members and white glove service.
- Travel to remote sites within the client’s global offices as needed.
- Assist site facilities and US-based users with IT-related needs, including shipping of devices and accessories.
- Escalate and manage broader IT issues (e.g., SSO outages, printing failures) in local or global systems.
- Direct users to internal IT support desks for issues outside the scope of this role.
- Maintain a clean and organized work environment.
What You Need
- 4 years of experience
- Strong organizational and multitasking skills.
- Excellent customer service and communication abilities.
- Proficiency in supporting technical needs across devices: laptops, desktops, desk phones, headsets, mobile devices (iOS/Android), printers, scanners, and fax machines.
- Experience with Service-Now or similar ticketing systems.
- Familiarity with video conferencing tools and troubleshooting.
- Willingness to travel and support remote sites.
- Experience in white glove or VIP support environments.
- Familiarity with IT inventory management and logistics.
- Prior experience in desktop imaging and hardware installation.
Role Location: Colorado
Compensation Range: $56,000-$84,000
Benefits
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
What We Believe
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.
Humility
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity
Through business, we will better the lives of those less fortunate than ourselves.
Integrity
We honor our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
#UST
#CB
Skills
Desktop Support,Remote Support,Itil Process
Salary : $56,000 - $84,000
