What are the responsibilities and job description for the Surgery Scheduler position at USPI?
Surgery Scheduler
Surgery Scheduler at University Surgical Center
University Surgical Center performs a broad range of outpatient surgical procedures. Our mission is to care for every patient and their family as if they were our own. Each patient, each family, each and every time. Our state-of the art equipment allows surgeons to perform procedures in the specialty areas of:
Direct Screen Colonoscopy, Gastroenterology, General Surgery, Gynecology, Otolaryngology (ENT), and Podiatry.
Position Overview:
The surgery scheduler plays a vital role in a successful surgical procedure.
The surgery scheduler is responsible for daily maintenance of the surgery schedule and all aspects of the scheduling process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors' offices and operating room staff.
Successful candidate will possess outstanding leadership, communication and customer service skills as well as the ability to diffuse difficult scheduling conflicts efficiently with strategy. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.
Duties and Responsibilities:
- Schedules patient procedures to ensure efficient and accurate processing of information.
- Coordinates with anesthesia groups to confirm scheduling for coverage.
- Set post-surgical appointments with doctors and perform all necessary tests
- Inform patients and any relevant third party through instructions about “things to do” before and after surgeries
- Receive all needed medical records and history from patients
- Take reservations for surgeries and schedule a date based on the availability of the surgeon and the medical condition of patients
- Order patients’ test results and assess information from the report to determine if a patient is ready for surgery
- Create a daily surgery schedule and surgical log for all departments concerned
- Provide information and updates in regards to patients’ surgery schedules
- Verify insurance and authorization
- Promote positive relationships with scheduling coordinators, physicians and nursing staff members throughout the scheduling process.
What We Offer:
As a valued member of USPI, your health and well‑being are important to us. We are proud to provide you and your dependents with valuable and significant benefits. USPI knows the value of well-rounded, balanced employees, which is why we offer a variety of additional benefits to help manage life’s daily stresses.
- Competitive wages
- Opportunities to better yourself professionally
- Health, Dental & Vision Coverage
- 401(k) retirement plan
- Paid Time Off (PTO)
- Company Paid Holidays
- Employee Assistance Programs
- Health Savings Account/ Flexible Spending Account
- Education Assistance
- Short Term Disability and Long Term Disability Insurance
- No Weekends, Holidays, or On Call
Who We Are:
At USPI, we create relationships that create better care. We partner with physicians and health care systems to provide first class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.
USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.
Required Experience:
- Minimum 2 years of surgery or procedure scheduling experience.
- Experience with insurance and authorization verification
- Strong communication and customer service skills.
- Ability to learn quickly and work under pressure in a fast-paced environment.
- Above average multitasking skills.
- Keen eye and attention to details.
- Excellent organizational and time management skills.
- Good working ethics and ability to treat documents with confidentiality
- Ability to work effectively as part of a team and also take initiatives when the need arises.
- Strong knowledge of medical terminology.
- Must demonstrate excellent phone etiquette and exceptional customer service skills.