What are the responsibilities and job description for the Patient Financial Advocate position at USPI?
North Central Surgical Center is a highly successful, Baylor Scott & White affiliated hospital located in Dallas, TX. We partner with the very best team members and medical staff in the area. We are a surgical focused hospital that performs over 12,000 procedures per year.
FACTS ABOUT NORTH CENTRAL: Opened in 2005, 14 Operating Rooms and 30 Medical/Surgical Patient Rooms. We are conveniently located at Walnut Hill & 75 in the prestigious NorthPark area Specialties include: Orthopedics, Spine, General Surgery, Pain Management, Urology, GI/Endoscopy, Plastic, Podiatry and Bariatric surgeries. Managed by United Surgical Partners International Joint Commission Accredited
We are currently looking for a Patient Financial Advocate to join our North Central Surgical Center team.
Job Summary:
As the Patient Financial Advocate you will have a significant impact on the quality of care we are able to provide to our patients by supporting the hospital in the following ways.
- Communicating with patients and insurance companies on the phone
- Appropriately documenting and reporting payment information
- Educating patients about payment options and financial assistance
- Negotiating and strategizing patient payment arrangements
- Updating patient accounts and balances
- Verifies benefits, calculates quotes and communicates to patients
- Obtains payment and follows all hospital procedures related to segregation of duties and protection of assets including the payments from patients.
- Contacts all insurance carriers per patient to ensure coordination of benefits
- Breaks down managed care contract reimbursements and estimates patient financial responsibilities.
- Mails out financial letters
- Calculates and works with patients to determine appropriate payment plans.
- Verifies patient information including procedure, amounts due by patient and any other patient information.
- Ensures all necessary paperwork is entered into the system.
- Informs patient of financial obligations prior to the date of surgery
- Sets priorities and organizes work
Required Skills:
Required skills:
- High school diploma or equivalent
- Must possess excellent customer service skills
- Must possess adequate math and computer skills
- Previous financial counseling experience preferred
- Previous benefits verification experience preferred
- Knowledge of Medical Insurance Benefits
- Prior Business Office experience preferred
- ICD10 and CPT 4 knowledge is preferred
- Experience in collections preferred
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.