Field Programs Manager

Why join our team?

USO mission and exceptional team, around the world, make this a great place to work. We offer generous paid time off, including volunteer days and military leave. We have an exceptional 401k match, great benefits including training/education reimbursement and really fun team members that put the mission first. Working for the USO is more than a job. It’s a calling. (Do what you like, like what you do)!

Here is what an independent external survey told us:

• 97% agree they like the work they do
• 90% are satisfied with the pay and benefits
• 95% would recommend working here to friends and family
• 95% would recommend the USO services to a friend

The Field Programs Manager is responsible for coordinating, implementing and evaluating creative, fun and engaging USO programs, events and activities for one or more USO centers.

Principal Duties and Responsibilities (*Essential Duties)

• Supervise and manage the planning, delivery and evaluation of USO programs, activities and events located on and off US military installations.*
• Conduct periodic reviews of USO program and service needs within assigned area. Research and recommend new programs and services based on results. Implement and oversee suggested and/or required changes.*
• In cooperation with key internal and external stakeholders, develop, improve and maintain working relationships with US Military, local community leadership and local media representatives to support successful program and service delivery within assigned area.*
• Coordinate with Area and Center leadership, ensuring appropriate and adequate volume of volunteers and supplies are available for all programs, events, and activities.*
• Act as a resource for USO Center staff and volunteers in the planning and execution of special and/or holiday events.
• Prepare, review and present reports, including but not limited to financial and after-action reports.
• Lead, manage and mentor Program Coordinator staff and volunteers. Perform assigned duties in the absence of Area Operations and/or Center Manager.*
• Other duties as assigned.

Job Specifications 

• High School diploma or equivalent. Bachelor's degree preferred
• 2-4 years of work experience in retail, customer service, recreation facility or related role, including 1 years in a supervisory capacity. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
• Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
• Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Working knowledge of basic business and accounting functions including project management and budgeting.
• Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
• Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.