What are the responsibilities and job description for the Customer Service Associate position at USLI?
Key Responsibilities:
- Customer support: Answer a high volume of incoming calls and provide excellent customer service to insurance agents and brokers
- Communication: Occasionally send emails as needed to assist customers with inquiries
- Service excellence: Demonstrate a positive and friendly attitude with every interaction to deliver the “USLI Experience"
- Learning and application: Learn foundational insurance concepts and apply knowledge to help customers with their needs
What You’ll Bring:
- Customer service experience: Minimum of two years of customer service experience in any industry
- Technical skills: Proficiency with computers and Microsoft Office Suite
- Communication skills: Strong verbal and written communication skills, along with problem-solving abilities
- Adaptability: Ability to learn new concepts quickly and apply them to customer interactions
- Dependability: A proactive, reliable approach to work and customer service
Qualifications:
- Education: High school diploma required
- Location: Must be able to commute to our Wayne, Pa office daily with the option of 1 remote workday per week
- Schedule: Available to work between 11 a.m. and 6 p.m. ET Monday through Friday, for up to 29 hours per week with a fixed weekly schedule
- Note: Undergraduate and graduate students cannot be considered for this role. Please refer to our Student Program page
Salary Range:
- Starting hourly rate of $25.75 with eligibility for year-end pay increase and bonus
- Full-time opportunities may be available after a minimum of 18 months for successful candidates
Expected hours: No more than 29.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $26