Customer Service Associate

Job Title: Part-time Customer Service Associate

Location: Boise, ID

About Us: At USLI, we’re not just about insurance — we are committed to making a difference, both internally and externally. Our community is built upon five values: Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration, and growth. Here, you’ll have the opportunity to shape the future of insurance and make a meaningful impact.

Your Role: You will be the first point of contact for our customers, providing exceptional service to insurance agents and brokers. You will handle a high volume of incoming calls, respond to customer inquiries, and deliver the "USLI Experience" by maintaining a positive and friendly attitude. This role is part-time, subject to a maximum of 29 hours per week, year-round, and is based in Boise, Idaho.

Key Responsibilities:

• Customer support: Answer a high volume of incoming calls and provide excellent customer service to insurance agents and brokers.
• Communication: Occasionally send emails as needed to assist customers with inquiries.
• Service excellence: Demonstrate a positive and friendly attitude with every interaction to deliver the “USLI Experience.”
• Learning and application: Learn foundational insurance concepts and apply knowledge to help customers with their needs.

What You’ll Bring:

• Customer service experience: Minimum of two years of customer service experience in any industry.
• Bilingual in English and Spanish preferred but not required.
• Technical skills: Proficiency with computers and Microsoft Office Suite.
• Communication skills: Strong verbal and written communication skills, along with problem-solving abilities.
• Adaptability: Ability to learn new concepts quickly and apply them to customer interactions.
• Dependability: A proactive, reliable approach to work and customer service.

Qualifications:

• Education: High school diploma required.
• Location: Must be able to commute to our Boise, Idaho office daily with the option of 1 remote workday per week.
• Schedule: Available to work between 9 a.m. and 6 p.m. MT Monday through Friday for up to 29 hours per week, with a fixed weekly schedule.
• Travel requirements: Willing to travel to Wayne, Pennsylvania for the first week of on-site training (9 a.m. to 5 p.m. ET Monday through Friday; travel expenses will be covered).
• Note: Undergraduate and graduate students cannot be considered for this role. Please refer to our Student Program page.

Salary Range:

• Starting hourly rate of $25.75 with eligibility for year-end pay increase and bonus.
• Full-time opportunities may be available after a minimum of 18 months for successful candidates.

What We Offer: One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees. Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while onsite, and more than 450 annual personal and professional development courses. Explore more company benefits.

Why USLI? At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds, and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases, and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion, and belonging to support a workplace where every individual feels valued, respected, and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.