What are the responsibilities and job description for the Benefit Systems Support Administrator position at USI Insurance?
Job Details
Description and Requirements
About the Role:
The Benefit Systems Support Administrator plays a key role in facilitating the delivery and adoption of benefits administration platforms. You will provide training, implementation assistance, and ongoing client service to internal teams, brokers, and clients. As the primary point of contact, you’ll gather requirements, manage expectations, offer guidance throughout the process, and oversee communications within designated shared mailboxes.
What You'll Do:
- Monitor and manage shared mailboxes, ensuring requests are addressed according to established service standards.
- Coordinate and schedule platform demonstrations, training sessions, and educational support for both internal and external stakeholders.
- Support all phases of implementation and renewal projects to ensure timely completion and adherence to client expectations and company standards.
- Coordinate the collection of client information and ensure all required forms and documentation are completed for platform implementations and renewals.
- Provide client training, guidance, and ongoing support to facilitate successful onboarding and platform utilization.
- Support platform installations, renewals, testing activities, and electronic data interchange (EDI) processes.
- Maintain and monitor client data to identify required updates and upcoming renewal activities.
- Participate in meetings with clients, brokers, vendors, and internal teams to support project objectives and resolve issues.
- Collaborate with management, internal teams, and agency partners to identify, address, and resolve client service issues in a timely manner.
- Participate in cross-training to expand platform and product knowledge.
What We're Looking For:
- 3 years of employee benefits experience; experience in a group benefits environment preferred.
- High School Diploma or GED required; Bachelor’s degree preferred.
- Experience with benefits administration systems, benefits technology platforms, or related applications.
- Strong administrative, data entry, and organizational skills with a high degree of accuracy.
- Experience auditing data, identifying discrepancies, and ensuring data integrity.
- Proficiency with Microsoft Office, including Excel.
- Ability to prioritize workload, manage multiple deadlines, and work effectively in a fast-paced, team environment.
- Adaptability and willingness to learn new systems, technologies, and processes.
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.
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