What are the responsibilities and job description for the Host position at USHG?
Who you are:
The Host is a vital member of the Service team as the first impression and point of contact with every guest and visitor at the restaurant. The Host must exude warmth and hospitality and is a partner to the Maître D’ in plotting, planning, and updating the dining room to efficiently coordinate seatings throughout each service.
Hosts may also support our dining room service by setting tables, clearing tables, pouring water, running food, working with servers and expediters, resetting the dining room, polishing glassware and various tasks that support service at the restaurant.
What you’ll do:
- Consistently support a culture of Enlightened Hospitality
- Create a welcoming and hospitable environment for guests whether in person or over the phone
- Partner with Maître D’ to quote accurate wait times while “finding the yes” for all guests
- Properly answer guest inquiries with regards to restaurant hours of operation and basic operational information, menus, and reservations
- Possess an understanding of proper steps of service and engage in table maintenance and resetting with efficiency, speed and grace
- Stay informed and knowledgeable of all menu items and proper mise to accompany each dish
- Maintain the high standards of cleanliness and proper appearance throughout all areas of the restaurant.
- Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly
- Assists with Coat Check duties as needed
- Work with efficiency and a sense of urgency while remaining composed
- Demonstrates a passion for guest experience and an eagerness to learn and grow
What we need from you:
- Experience in a guest facing role in a restaurant preferred, but not necessary
- Availability for lunch shifts
- Ability to walk or stand for long periods of time
- Ability to balance & carry multiple plates, glass racks and or/glasses, and lift objects up to 30 lbs.
- English fluency and additional languages preferred, but not required
What you’ll get from us:
At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Host, you’ll enjoy:
- Competitive pay
- Quick access to earnings: Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options
- Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
- Time to recharge: Generous paid time off to support life outside of work
- Invest in your future: A matched 401(k) plan to help you grow long-term savings
- Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
- Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
- Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
- Convenience & flexibility: Pre-tax commuter benefits for transit and parking
- Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality
Putting Enlightened Hospitality into Practice
Integral to our culture are our six behaviors. Our behaviors guide how we work together.
- We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
- Turn over the rocks and always be connecting dots to build uplifting experiences and relationships
- Center the salt shaker with an unwavering commitment to excellence and the values that matter most
- Write a great next chapter. The road to success is paved with mistakes well-handled
- Bring a charitable assumption and err on the side of generosity
- Leave our campsite better than we found it; always responsible for the impact of our wake
*The above represents the expected hourly range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.
The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.
#EnlightenedHospitality