What are the responsibilities and job description for the Sr. SCADA Support Engineer @ Gray Court, SC (Hybrid) position at USG, Inc.?
Title: Senior SCADA Support Engineer (MICS)
Location: Gray Court, SC (Hybrid)
Location: Gray Court, SC (Hybrid)
Job Descruption:
Senior SCADA Support Engineer with strong hands-on experience in SCADA systems (preferably MICS) to support a long-term engagement.
This role requires a senior-level professional who can operate independently, lead technical activities, and collaborate effectively with globally distributed teams.
The candidate will play a key role in support operations, system enhancements, and coordination across business and IT stakeholders.
Senior SCADA Support Engineer with strong hands-on experience in SCADA systems (preferably MICS) to support a long-term engagement.
This role requires a senior-level professional who can operate independently, lead technical activities, and collaborate effectively with globally distributed teams.
The candidate will play a key role in support operations, system enhancements, and coordination across business and IT stakeholders.
Day-to-Day Job Duties
- Provide L2 support for MICS SCADA incidents, service requests, and operational issues
- Act as SPOC for Incident, Change, and Problem Management processes
- Perform root cause analysis, troubleshooting, and issue resolution
- Lead coordination across business users, global IT teams, rollout teams, and development teams
- Support SCADA rollout, configuration, validation, debugging, and stabilization activities
- Gather, analyze, and document requirements for enhancements and change requests
- Participate in and support test management, including defect tracking and validation
- Drive execution of small orders and work packages within larger initiatives
- Maintain documentation for risks, defects, and continuous improvement opportunities
- Track and report license usage and system lifecycle information where applicable
- Provide on-demand support (including occasional weekends) as required
Basic Qualifications
- Minimum 5 years of experience in SCADA systems (MICS preferred)
- Minimum 3 years of experience with MS SQL databases
- Minimum 3 Years of experience in SCADA rollout and configuration
- Minimum 5 Years of experience in Incident, Change, and Problem Management (ITIL-aligned)
- Minimum 7 Years of experience in L1/L2 production support environments
Regards
Krishna
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