What are the responsibilities and job description for the FileNet Consultant position at USG, Inc.?
Job Title: FileNet Consultant
Location: Charlotte, NC, Phoenix/Chandler, AZ and Dallas, TX
Interview: Video Interview
Description:
- IBM FileNet 5.x Expertise w.r.t. development, configuration and operational aspects -
- project deployment execution, IBM FileNet upgrades and production support.
- IBM FileNet Administration, Changes, Configuration
- Content Mass updates (using FileNet APIs)
- IBM FileNet Vulnerabilities and Remediation
- IBM FileNet Sweep to migrate contents
- Integration with Storage Devices
- Oversight & execution of deployments, troubleshooting, and support activities
- Monitoring and Alerting Tools- Splunk, Appd , Prometheus, Grafana. etc.
- Integration with Cloud capabilities/storage grid, and other cloud tech stack, tools and technologies and command line interface (CLI).
- Familiarity with Object and File Storage.
- Issue Resolution, ensuring stability of the applications and platform.
- Drive new initiatives like Automation, Cloud transformation in the platform, instrumentation of monitoring/alerting
across applications and platform level
- Drive group discussions about issues identified prior to, and after a deployment.
- Troubleshooting complex environment issues in a distributed environment.
- Validation of complex system/components and game planning.
- Perform Smoke Testing on deployed code/configurations to ensure success of
deployment.
- Managing Documentation, processes through tools e.g. confluence/JIRA/ServiceNow, lead with clarity and ability to bring structure to
operational functions
- Design complex system upgrades
- Develop a long-range plan designed to resolve problems and prevent them from recurring
In this role, you will:
- Participate in high level technical concepts spanning technology and business
- Drive solutions to reduce recovery time.
- Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
- Support portfolio of applications across technologies.
- Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services.\
- Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes.
- Provide expert counsel to team and senior leadership, advises and mentors team when in need.
- Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines,
- Contribute in increasing system efficiencies and lowering the human intervention time on related tasks\
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
- Work with vendors and other technical personnel for problem resolution\
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
- Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
- Good understanding of new technologies for key management, build resilient systems, security concepts, microservices based architecure, building Active-Active solutions,
Desired Qualifications:
- Familiar with Enterprise Content Management principles and practices
- Strong verbal, written, and interpersonal communication skills
- Understanding of Cloud native technologies and concepts.
- 2 Years experience in API or Microservices Development.
- 3 years of experience developing or supporting IT Service Management solutions
- Ability to lead and manage to production goals, deadlines, and various metrics
- Ability to identify root-cause issues/improvement opportunities, and design approaches
- Experience with a customer service mindset and a focus on continuous improvement
- 3 years of distributed servers platform experience
- 2 years of application production support experience
- Experience in Ansible,Terraform, and Cloud engineering concepts etc.
- Experience in Application and Server Health Probes.
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