What are the responsibilities and job description for the IT Support Technician, Journeyman position at USfalcon?
We have an exciting opportunity to join us in supporting one of our valued customers as a IT Support Technician, Journeyman to work out of Shriever SFB, CO.
PAY: $98,000-$102,000
JOB SUMMARY:
This role is integral to ensuring the operational readiness of IT systems supporting national security. You’ll provide hands-on technical support, troubleshooting software, hardware, and network issues, and directly contribute to maintaining system uptime and reliability.
ESSENTIAL DUTIES:
System Maintenance & Support
- Operate and maintain networked and standalone systems across Unclassified, Secret, and Top Secret-SCI levels.
- Troubleshoot, resolve, and track IT-related issues through a government-provided trouble ticket system.
- Support Tier I, II, and III help desk functions, ensuring timely resolution of all IT-related inquiries.
- Coordinate with third-party vendors and internal teams to isolate and resolve system faults.
User Access Management
- Manage user accounts for both classified and unclassified networks, including account creation, deletion, and maintenance.
- Ensure compliance with network procedures for provisioning and de-provisioning access on NIPRNet.
- Maintain and process User Access Request forms in accordance with established guidelines.
Hardware & Software Support
- Perform installations, configurations, and troubleshooting for Windows and Apple PCs, network printers, and software.
- Plan and execute technical refreshes of networked systems, ensuring smooth transitions and continued functionality.
- Provide technical support for applications and hardware used within the facility, ensuring systems remain operational at all times.
Collaboration & Communication
- Act as the first line of customer support, providing timely responses to walk-up, phone, and email inquiries.
- Track communication system outages, assign ticket numbers, and maintain a historical record of problem resolutions.
- Facilitate the scheduling and coordination of VTCs (Video Teleconferences) and other technical services.
Additional Responsibilities
- Execute additional duties as assigned, with flexibility during National Exercises.
REQUIRED QUALIFICATIONS:
- Minimum of 2 years of IT technical support and computer maintenance.
EDUCATION/CERTIFICATION:
- Associate’s degree is preferred; Additional years of experience may be used in lieu of education.
- CompTia Security with CE
REQUIRED CLEARANCE: TS/SCI
TRAVEL: None
In compliance with Colorado’s Equal Pay for Equal Work Act, USfalcon considers several factors when extending an offer, including but not limited to, the role and associated responsibilities as well as a candidate’s work experience, knowledge, skills, education, and training.
Benefits Offered: medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, parental leave, pet insurance, paid time off, and holidays.
About US: USfalcon has grown from our roots in 1984 to become a mid-tier professional services company supporting a diverse and global customer base of DoD and Federal Agencies. We have been excelling in diverse platforms for almost 30 years and continue to be an industry leader. If you thrive in an organization that values integrity, commitment, stewardship, and service, we want to meet you. We deliver core capabilities in Aviation, Space, Information Technology, and Business Operations and continue to grow and expand our competencies, contracts and customer base, adding to our long history of supporting customer and community needs. Learn more at www.usfalcon.com/history.
Please contact us at Recruiting@usfalcon.com with any questions.
Salary : $98,000 - $102,000