GLOBAL HEAD OF TALENT ACQUISITION

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Job Description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 22K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Global Head of Talent Acquisition

Why We Have This Role

Be the architect of Qualtrics global talent strategy and shape the future of our workforce. We are seeking for a Global Talent Acquisition Leader to design and deliver a bold innovative recruitment strategy that will attract the world’s best talent and fuel our growth. In this role, you’ll lead and inspire a high-performing global team of approximately 40 dedicated recruiting professionals, while partnering with senior leaders to ensure we have the right talent, in the right roles, at the right time.

Our people are at the heart of everything we do. In this role, you won’t just fill positions - you’ll help shape the workforce that drives our innovation, growth, and success on a global scale. If you are a visionary talent acquisition leader ready to make a significant impact and lead with purpose, we want to meet you. This role is pivotal to our growth and success as we continue to expand our footprint in the market. As the ideal candidate, you embody our core values, are passionate about attracting diverse and high-quality talent, exemplify what it looks like to be a caring people leader and developer of talent, are an expert collaborator cross-functionally and trusted strategic advisor on all things recruiting to stakeholders globally across the business, and thrive in a fast-paced, ever-changing, dynamic environment. This role reports directly to the Chief People Officer.

How You’ll Find Success

• You’ll inspire and empower your team to reach ambitious goals while cultivating a shared vision of excellence
• You’ll build strong partnerships with senior leaders, earning trust as a strategic advisor and problem solver.
• You’ll innovate - continually refining our approach to talent acquisition to stay ahead in a competitive global market.
• You’ll champion a world-class candidate experience that reflects our values and attracts top talent.
• You’ll use data to drive informed and smarter decisions, measure impact and showcase the value of talent acquisition to the broader business.
  
  

How You’ll Grow

As a Global Talent Acquisition Leader, you will have the unique opportunity to influence the future of our workforce. You will develop and lead a high-performing global team while championing early career talent programs that promote opportunity. Additionally, you will gain valuable insights into the ever-evolving landscape of global recruitment practices, enabling you to further your professional growth within a supportive and dynamic organization.

Things You’ll Do

• Create and execute a forward thinking talent acquisition strategy that aligns with our business vision and future growth plans.
• Lead and mentor a diverse global team fostering a culture of collaboration, accountability, and continuous improvement. Team is ~ 40 professionals, including recruiting managers, recruiters, sourcers, and coordinators.
• Act as a trusted advisor to executive leadership, understanding business priorities, delivering top-tier talent solutions, and adapting as hiring needs and priorities change in a rapidly evolving environment.
• Lead the charge on leveraging AI and emerging technologies, identifying and implementing use cases that streamline processes and drive recruiting efficiency at scale while enhancing the candidate experience.
• Build and strengthen cross functional partnerships with Talent Brand, People Data, People Development and Enablement, Total Rewards and People Business Partners to deliver workforce plan and seamless integrated talent solutions. Or with FP&A to align on hiring approvals and timing of hiring to the financial strategies of the company.
• Drive operational excellence using data-driven insights to continuously improve our recruitment process and candidate experience leveraging data to lead the function. Be a master problem solver, driving scale and process efficiencies for the Talent Acquisition function.
• Own and manage the global TA budget with discipline and creativity - balancing efficiency, innovation, and return on investment remaining flexible based on hiring plans.
• Invest in up-skilling and enablement for the TA team- raising the level of delivery across critical areas such as talent assessment, offer acceptance rates, data hygiene, sourcing excellence, and other core elements of the recruiting journey to evolve into a best-in-class function.
  
  

What We’re Looking For On Your Resume

• Bachelor's degree in Human Resources, Business, or a related field.
• 12 years of experience in talent acquisition within a global organization (ideally in the tech industry).
• Proven experience leading talent acquisition teams, preferably in a global context, with a successful track record of managing high-volume recruitment.
• Strong knowledge of talent acquisition strategies, employer branding, diversity recruiting, and candidate experience improvements.
• Excellent interpersonal and communication skills, with the ability to build relationships at all levels of the organization.
• Experience utilizing recruitment analytics and metrics to drive decision-making and enhance recruitment effectiveness.
• Demonstrated ability to foster a culture of collaboration, trust, and accountability within a team.
• Passion for creating a positive candidate experience and commitment to diversifying the talent pool.
  
  

What You Should Know About This Team

• Hybrid office environment with regular operating hours (3x per week required in office - 2 set by company, 1 set by the People Team); however, flexibility to accommodate global time zones is necessary.
• Our recruiting team is global and spread across all our primary regions (North America, LATAM, EMEA, and APJ).
• Our recruiting teams are organized by function and region, with a strong emphasis on pivotability and adaptability with the changing needs of the business to allocate resources where they're most needed.
• The Talent Acquisition org is viewed across Qualtrics as a pivotal partner and driver in the growth and retention of top talent. Partnerships, collaboration, and execution are key in continuing to build the success of Qualtrics.
  
  

Our Team’s Favorite Perks And Benefits

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
• Qualtrics Experience Program - $1,800 for an experience of your choosing each year (eligible after a year).
• We take pride in our office design, aiming at fostering creativity from our rooftop views to an open and collaborative work space.
• On top of standard benefits package (medical insurance for employees and their families, as well as dental, vision, life insurance, etc.) we provide snacks, drinks, and free lunches in our office every day.
• We believe in sharing Qualtrics success, which is part of the compensation for all employees.
  
  

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

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