What are the responsibilities and job description for the Technical Support position at USEReady?
Job Title: Technical Support
Location: New Jersey
Duration: 6 - 12 Months Contract
Job Description
JD USEReady is seeking for a Level II Support:Escalated technical diagnostics, advanced hardware/software support, and infrastructure assistance.
Qualification
Level II Support: Advanced Technical & Infrastructure Support
Phone: | Mob:
Location: New Jersey
Duration: 6 - 12 Months Contract
Job Description
JD USEReady is seeking for a Level II Support:Escalated technical diagnostics, advanced hardware/software support, and infrastructure assistance.
Qualification
Level II Support: Advanced Technical & Infrastructure Support
- OS Knowledge:Troubleshooting theWindows, system logs (Event Viewer), and advanced macOS terminal commands.
- Infrastructure & Networking:UnderstandingVLANs, routing protocols, and managing network hardware like switches and access points.
- Server Administration:Basic experience withWindows Server(Group Policy, DNS management) and basicLinuxadministration.
- Virtualization:Familiarity with managing virtual machines in environments likeVMware, Hyper-V,or cloud instances.
- Root Cause Analysis (RCA):The ability to look past a "fix" to find outwhya problem keeps happening across the network.
- Project Management:Managing small-scale upgrades or deployments without constant supervision.
- Knowledge Transfer:Writing technical guides and "Knowledge Base" articles for Level I techs to follow.
- Hardware Lifecycle: Hardware troubleshooting.
- Software Management:Installation, configuration, and routine updates of enterprise applications.
- Project Support:Advanced technical assistance for site-wide deployments.
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