What are the responsibilities and job description for the Customer Support & Communication Program Specialist position at USDA-FSIS?
Duties
Summary
This position is in the Office of Public Affairs and Consumer Education (OPACE), Food Safety Education Staff (FSES). An integral part of the FSES program is the Meat and Poultry Hotline. The Staff's primary mission is to effectively communicate with the public and internal audiences about food safety issues and FSIS programs/activities; to gain and increase citizen participation and behavior changes regarding food safety; and to implement FSIS' mission to reduce the risk of foodborne illness.
Requirements
Qualifications
Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below. To qualify for the GS-9: Applicants must have one year of specialized experience at or equivalent to the GS-7 grade level in the Federal service that demonstrates: Knowledge of commonly accepted customer service and support principles. Basic understanding of and the ability to explain regulatory, scientific, technical, and other food safety and nutrition information in writing and orally. Researching on the topics of food safety, storage, nutrition, handling, preservation, packing, and/or labeling of food (meat, poultry, and egg products). Basic knowledge of software applications and systems to access and provide information from pre-approved written and approved knowledge articles. OR Master's or equivalent graduate degree in a related field. OR 2 full years of progressively higher level graduate education leading to such a degree in a related field. OR LL.B. or J.D., if related. To qualify for the GS-11: Applicants must have one year of specialized experience at or equivalent to the GS-9 grade level in the Federal service that demonstrates: Experience using technical software applications and knowledge-management systems. Serving as a liaison with scientific, regulatory, and food-industry professionals. Ability to exercise independent judgment in resolving complex or sensitive consumer inquiries. Communicating complex regulatory, scientific, and technical information. Providing advanced, authoritative consumer guidance to the general public. OR Ph.D. or equivalent doctoral degree in a related field. OR 3 full years of progressively higher level graduate education leading to such a degree in a related field. OR LL.M., if related. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The USDA Food Safety and Inspection Service (FSIS) is the public health regulatory agency responsible for ensuring the safety of meat, poultry and processed eggs. USDA is a great place to start or continue your career. For more information on USDA and the Food Safety and Inspection Service, visit FSIS.
Summary
This position is in the Office of Public Affairs and Consumer Education (OPACE), Food Safety Education Staff (FSES). An integral part of the FSES program is the Meat and Poultry Hotline. The Staff's primary mission is to effectively communicate with the public and internal audiences about food safety issues and FSIS programs/activities; to gain and increase citizen participation and behavior changes regarding food safety; and to implement FSIS' mission to reduce the risk of foodborne illness.
Requirements
Qualifications
Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below. To qualify for the GS-9: Applicants must have one year of specialized experience at or equivalent to the GS-7 grade level in the Federal service that demonstrates: Knowledge of commonly accepted customer service and support principles. Basic understanding of and the ability to explain regulatory, scientific, technical, and other food safety and nutrition information in writing and orally. Researching on the topics of food safety, storage, nutrition, handling, preservation, packing, and/or labeling of food (meat, poultry, and egg products). Basic knowledge of software applications and systems to access and provide information from pre-approved written and approved knowledge articles. OR Master's or equivalent graduate degree in a related field. OR 2 full years of progressively higher level graduate education leading to such a degree in a related field. OR LL.B. or J.D., if related. To qualify for the GS-11: Applicants must have one year of specialized experience at or equivalent to the GS-9 grade level in the Federal service that demonstrates: Experience using technical software applications and knowledge-management systems. Serving as a liaison with scientific, regulatory, and food-industry professionals. Ability to exercise independent judgment in resolving complex or sensitive consumer inquiries. Communicating complex regulatory, scientific, and technical information. Providing advanced, authoritative consumer guidance to the general public. OR Ph.D. or equivalent doctoral degree in a related field. OR 3 full years of progressively higher level graduate education leading to such a degree in a related field. OR LL.M., if related. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The USDA Food Safety and Inspection Service (FSIS) is the public health regulatory agency responsible for ensuring the safety of meat, poultry and processed eggs. USDA is a great place to start or continue your career. For more information on USDA and the Food Safety and Inspection Service, visit FSIS.