Program Technician

POSITION DESCRIPTION

Title: Program Technician

Grade: CO-3/4/5

Introduction

This position is located in the Sonoma/Marin County Office. The incumbent serves at the trainee level and assists higher graded employees who are responsible for carrying out the activities related to the programs administered in the county office.

Primary Duties

Assists other county office employees by performing specific, routine segments of broader program operations for which another employee is responsible. Assignments are designed to improve overall knowledge of county office operations.

Ensures that Personally Identifiable Information (PII) is protected at all times by exercising controls and safeguards to preserve the integrity and confidentiality of material containing PII.

Ensures documentation of all customer service interactions.

Ensures that customers are aware they have access to additional agricultural resources provided by USDA and other agricultural stakeholders through FSA. Identifies agricultural topics or subject matter related to the customer’s agricultural interests or operation that the customer may be interested in receiving additional information about. Ensures the issuance of a Receipt for Service is offered to all customers which includes all action taken, not taken, or recommended to the customer, as well as additional agricultural referrals provided to the customer.

Performs other duties as assigned.

EEO and Civil Rights Responsibilities

The employee is responsible for knowing and supporting equal opportunity and civil rights policies; performing assigned duties in full compliance with the letter and spirit of equal opportunity and civil rights laws and regulations; ensuring bias-free written and oral communications; respecting and valuing differences of other employees and clients; and, as appropriate, preparing for career advancement opportunities.

Supervision Received

The incumbent has acquired some basic program knowledge and is able to carry out recurring tasks. CED or other higher graded employee provides detailed instructions and close supervision on new assignments. Assistance with determining job priorities is also provided. Work is spot checked while in progress and completed work is reviewed for accuracy and compliance with instructions and procedures. Guidelines for work assignments include program handbooks, supervisory instructions, and established operating policies and procedures.

Knowledge Required

The work requires a limited working knowledge of the provisions and procedural aspects of program areas in which tasks have been assigned in as well as other programs administered at the county office. This position requires a basic knowledge of web-based programs.

Grade Level Criteria

CO-3 (Basic trainee)

CO-4(Advanced trainee)

CO-5(Independent)

Final Classification

Program Technician, CO-3/CO-4/CO-5

Job Types: Full-time, Temporary

Pay: $16.93 - $21.26 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Salary : $17 - $21