What are the responsibilities and job description for the Retail Wireless Consultant/Sales Associate position at UScellular - Wireless Xpress?
The Retail Wireless Consultant/Sales Associate is responsible for providing superior customer satisfaction in an effort to achieve store and budget objectives. While applying the principles of the Dynamic Organization, the retail wireless consultant is directly responsible for assisting new and existing customers, creating the ideal customer experience with each customer interaction.
- Greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries to appropriate party.
- Respond to customer inquiries and process customer requests, including but not limited to name, address and rate changes; suspensions, disconnects, and resumes; taking payments; resolving problems related to equipment, billing, roaming and service; and changes in vertical services.
- Work with customers who indicate a desire to disconnect and perform retention activities to save that customer.
- Achieve or surpass individual sales targets for portfolio of products and services which would include new customer acquisitions, sale of essentials, and vertical features on a weekly/monthly basis while achieving the highest level of customer satisfaction.
- Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
- Responsible for opening, closing and operating the retail facility, including and but not limited to cash handling and deposits as governed by operations control standards.
- Assist in maintaining store appearance and individual work area according to the retail store standards.
- Receive and process all payments according to standard procedures.
- Attend all required UScellular training programs and meetings.
- Assist with all functions within a retail store by complying with UScellular policies and procedures.
- Assist in other tasks, duties, or projects as assigned by management.
Qualifications
- High School diploma or state equivalency required.
- 1 year customer-facing experience preferred.
- 1 year retail sales experience preferred.
- 1 year cellular industry experience preferred.
- Strong written and interpersonal communication skills required.
- Must be flexible to work evenings, weekends and holidays as required.
Job Type: Full-time
Pay: $38,600.00 - $56,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $38,600 - $56,000