Aviation Station Manager - ORD (Janitorial)

Location: O'Hare International Airport (ORD)
Company: U.S. Aviation Services Corp.
Position Type: Full-Time | Exempt
Reports To: Director of Operations

Position Overview

U.S. Aviation Services is seeking a Station Manager to lead and oversee all janitorial operations supporting our newly awarded Janitorial contract at ORD. This is a high-impact leadership role responsible for delivering operational excellence, regulatory compliance, workforce stability, and customer satisfaction in a 24/7 airport environment.

This role carries full accountability for contract execution, including labor, supplies, equipment, training, and service delivery standards as outlined in the Envoy agreement .

The Station Manager will serve as the primary on-site leader and liaison between U.S. Aviation Services, our airline customers, and airport stakeholders, ensuring consistent, high-quality service aligned with contractual expectations.

Key Responsibilities

Operational Leadership

• Provide full oversight of daily janitorial operations across assigned terminals, facilities, and operational areas
• Ensure all services are delivered in accordance with contractual standards, SLAs, and airport authority requirements
• Maintain 24/7 operational readiness, including nights, weekends, and holidays

Contract Execution & Performance

• Own full delivery of the janitorial contract, including:
  • Labor management
  • Supplies and equipment
  • Recurring training requirements
  • Service quality and compliance
• Monitor KPIs, audit results, and service metrics; implement corrective actions as needed

Staffing & Workforce Management

• Lead recruitment, onboarding, and retention strategies to maintain optimal staffing levels
• Manage Supervisors, Leads, and frontline employees
• Oversee scheduling aligned with flight activity and operational demand

Training & Compliance

• Ensure all employees complete required training, including:
  • Safety and OSHA compliance
  • Airport badging (SIDA) and security protocols
  • Job-specific janitorial procedures
• Maintain accurate training documentation and audit readiness

Customer & Stakeholder Engagement

• Act as the primary point of contact for customer leadership
• Maintain strong relationships with:
  • Airline partners
  • Airport authorities
  • Security representatives
• Proactively address service issues and operational challenges

Quality Assurance & Audits

• Conduct routine inspections and audits of all service areas
• Ensure adherence to cleanliness standards, safety protocols, and contractual obligations
• Drive continuous improvement initiatives

Financial & Administrative Oversight

• Manage station-level budget, including labor, overtime, and supply costs
• Review daily reports and implement cost-control measures
• Ensure accurate time and attendance approvals in ADP

Safety & Security Leadership

• Enforce all company and airport safety policies
• Conduct regular safety briefings and ensure compliance
• Maintain strict adherence to secure area protocols

Inventory & Equipment Management

• Oversee procurement and control of:
  • Cleaning supplies
  • Equipment and machinery
  • PPE and uniforms
• Ensure proper maintenance and accountability

Qualifications

Required Experience

• Minimum 3 years of management experiencein:
  • Aviation services
  • Airport operations
  • Janitorial or facilities management
• Proven ability to lead large, hourly workforce teams in a 24/7 operation

Education

• Bachelor’s degree in Business, Aviation Management, Operations, or related field preferred
• Equivalent experience will be considered

Core Competencies

• Strong leadership and decision-making capability
• Operational and financial acumen
• Experience with ADP or similar timekeeping systems
• Excellent communication and customer-facing skills
• Ability to thrive in a fast-paced, high-pressure airport environment

Work Environment

• Airport-based role with a mix of:
  • Terminal operations
  • Indoor and outdoor environments
  • Exposure to active airport operations and equipment
• Requires flexibility to support a 24/7 operation

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 25 lbs regularly, 50 lbs occasionally
• Comfortable working in varying weather and noise conditions

Why Join U.S. Aviation Services

• Lead a newly awarded, high-visibility airline contract
• Opportunity to build and shape operations at a major hub airport
• Competitive compensation and benefits
• Career growth within a rapidly expanding aviation services organization

USAS is an Equal Opportunity Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. USAS provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

This commitment extends beyond compliance with equal opportunity laws; it is integral to creating an environment where individuals from all backgrounds and perspectives are respected and valued. USAS believes in the strength of our people, the ideas they contribute, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA) and all applicable laws, USAS will provide reasonable accommodations to qualified applicants and employees with disabilities to enable them to perform essential job functions, unless such accommodations would result in undue hardship. USAS also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions.