What are the responsibilities and job description for the Office Associate - Client Relations Specialist position at USACORP Inc. - Business Formation?
USACORP is a Corporate Services Firm that was established in 2005, and is rapidly growing as one of the largest corporate services firms in the USA. We serve all 50 States, and assist businesses with any of their corporate filing needs, from registration to maintaining their compliance obligations on a state and federal level. Our professional firm serves everyone from first-time business owners to large-scale law firms, accounting firms, and real estate developers.
As the company grows, we are expanding our professional team and have openings for immediate hire. We are looking to bring onboard communication-oriented professional candidates, who would get full in-house training, to join our highly reputable Client Relations Team as a Client Relations Specialist! This is a client-facing role in which you will be communicating directly with our clients with the goal to build strong relationships between clients and our firm, address incoming client inquiries, and collect required information from our clients for ordered services. The ideal candidate would be someone who enjoys working directly with clients, is well-organized, detail-oriented, thrives in a team-based environment, and displays excellent administrative and communication skills.
Client Relations Specialist – Role Description
- Communicate with clients, via phone and email, to understand their needs, provide information about our services, and gather required information needed for document preparation
- Establishing and nurturing strong, positive relationships with clients to foster loyalty and satisfaction
- Address incoming client inquiries, questions, and status requests.
- Conducting periodic check-ins to assess client needs and gather feedback
- Collaborating with sales, marketing, and product development teams to ensure a unified and positive client experience.
- Other administrative and office tasks, as assigned
Client Relations Specialist – Helpful Skills
- Excellent customer service skills
- Detail-oriented
- Organized
- Ability to multi-task
- Quick learner
- Ability to be flexible
- Collaborating within a team-based environment
Salary : $40,000 - $80,000