Learning Performance Consultant Lead (Remote)

Purpose of Job

We are currently seeking a talented Learning Performance Consultant Lead for our San Antonio Home Office I or 100% Remote Work Environment.

Provides thought leadership and solutions to align with USAA's professional development strategy and operational plan. Leads the implementation and sustainment of USAA's professional development programs and initiatives. Serves as an internal strategic learning consultant to enhance the performance of employees through the identification and facilitation of training solutions. Collaborates with all levels of USAA management and internal partners to assess business or employee issues related to learning opportunities. Manages multiple large-scale initiatives.

The CAO Learning Center of Excellence, Content and Development Team is responsible for supporting the learning and development needs of CAO. The team is currently focused on developing and delivering IT role based training, learning performance consultation, organization development, and learning management system administrative services for CAO. This new position is part of a recently formed team is composed of experience instructional designers, learning performance consultants, and learning support advisors.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers – World Class Benefits (31 seconds)

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies and procedures for business activities.
• Anticipates future enterprise learning and  performance/development requirements to support changing business needs.
• Ensures alignment of learning programs with enterprise to meet business needs.
• Synthesizes business needs, strategy, and department capabilities into learning solutions that address future challenges.
• Coaches and mentors peers and cross functional team members to achieve business results.
• Leads the planning, design, development, implementation, communication, and evaluation of complex learning and development  programs and/or experiences.
• Partners with internal and external individuals to assess business issues and develop executable strategies to address learning program needs and/or drive the development of new programs and activities.
• Assembles key participants and leads cross functional teams in the strategy development and implementation of learning solutions driving business results.
• Establishes strategic partnerships with outside vendors and consultants to incorporate industry best practices, trends, processes, and products and services into current  learning and development strategies.
• Leverages human centered design principles to define learning experiences aligned to learner needs.
• Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness, and applies understanding of the business, its products and processes in order to reshape content for changing needs.
• Curates and organizes course content to produce engaging, informative, and visually compelling complex and diverse programs on appropriate delivery modalities to meet the learning needs of the business.
• Manages and engages third party vendor relationships to provide learning solutions to specific communities.
• Develops tools and processes to measure effectiveness of curriculum solutions and learner performance to ensure solutions meet employee skill development requirements.
• Continuously evaluates and improves the learning and development programs and processes to support USAA's evolving business.

Requirements

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
• 8 years of experience in conducting needs assessment, designing, implementing, and managing learning and development programs for a diverse client group.
• 6 years of project/program development and management experience.
• Proven ability to implement blended, innovative learning solutions and manage training from beginning to end including; assessment, design, development, implement and delivery, coordination, and evaluation.
• Experience creating learning solutions in a fast-paced, agile environment with a focus on iterative, continuous improvement using business feedback, and lifecycle planning for learning programs.
• Experience in consulting, influencing and communicating at an executive level.
• Demonstrated ability to transfer knowledge to advance team, organization and enterprise goals and objectives.
• Expert level experience proposing solutions that educate the workforce and minimize risk and maximize quality and sustainment.
• Experience with digital learning technologies, adult learning theories and/or instructional design approaches.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions.  This will take approximately 5 minutes.  Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred

• 8 years of working with and supporting and IT/Engineering population.
• 8 years of learning and development consultation experience.
• Established internal learning partner network.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $129,600.00 - $175,000.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. 

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.   

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.  These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.  Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.  Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 2/23/21 by 11:59 pm CST time.