What are the responsibilities and job description for the Dispatcher/Router position at USA SiteWorx?
About Us:
USA SiteWorx is a leading company specializing in demolition, land clearing, site grading, fill dirt delivery, and dumpster rental. We are dedicated to providing top-tier services with a focus on efficiency, safety, and customer satisfaction. Join our growing team and be a part of a company committed to delivering exceptional results in every project.
Position Overview:
We are seeking an experienced Dispatcher/Router to manage the daily dispatching and routing of our of trucks for construction, demolition and dumpster rental services. The ideal candidate will ensure efficient scheduling, clear communication with drivers, and seamless coordination with customers. This role is crucial for maintaining our operations, optimizing fleet performance, and delivering high-quality service to our clients.
Key Responsibilities:
The above statements are intended to describe the general nature and level of work being performed by persons assigned this classification. They are not to be construed as an exhaustive list of all job duties performed.
USA SiteWorx is a leading company specializing in demolition, land clearing, site grading, fill dirt delivery, and dumpster rental. We are dedicated to providing top-tier services with a focus on efficiency, safety, and customer satisfaction. Join our growing team and be a part of a company committed to delivering exceptional results in every project.
Position Overview:
We are seeking an experienced Dispatcher/Router to manage the daily dispatching and routing of our of trucks for construction, demolition and dumpster rental services. The ideal candidate will ensure efficient scheduling, clear communication with drivers, and seamless coordination with customers. This role is crucial for maintaining our operations, optimizing fleet performance, and delivering high-quality service to our clients.
Key Responsibilities:
- Scheduling & Dispatching: Create and manage daily truck schedules for deliveries, pickups, and site work.
- Routing Optimization: Develop and maintain efficient routes to reduce costs and improve productivity.
- Driver Coordination: Communicate with drivers to monitor job progress, resolve issues, and ensure compliance with safety regulations.
- Customer Communication: Maintain clear, professional communication with customers regarding job status, delays, and concerns.
- Fleet Management: Coordinate with the maintenance team to ensure trucks are in optimal condition for dispatch.
- Bookkeeping & Invoicing: Assist with tracking job-related expenses, preparing invoices, and maintaining accurate records of payments and billing for completed jobs.
- Problem Solving: Respond to operational disruptions, adjust routes, and provide solutions for traffic or weather delays.
- Compliance: Ensure adherence to DOT regulations and safety standards.
The above statements are intended to describe the general nature and level of work being performed by persons assigned this classification. They are not to be construed as an exhaustive list of all job duties performed.
Requirements
Qualifications:
- Proven experience in dispatching or logistics (construction or demolition industry preferred).
- Knowledge of Docket- dumpster rental/routing software, GPS tracking, and fleet management tools is a plus.
- Excellent organizational, communication, and problem-solving skills.
- Strong attention to detail, ensuring accuracy in scheduling, documentation, and invoicing.
- Ability to manage high-pressure situations and make quick decisions.
- Familiarity with Department of Transportation (DOT) regulations and safety protocols.
Physical Requirements:
- Sitting for Extended Periods: Ability to sit for long periods while managing dispatch operations and monitoring drivers.
- Manual Dexterity: Frequent use of hands for typing, using computer equipment, and operating communication devices (phones, radios, etc.).
- Visual and Auditory Acuity: Must have the ability to see computer screens, GPS systems, and small text; must also have excellent hearing to communicate effectively with drivers and team members via phone and radio.
- Mobility: Ability to move around the office and occasionally visit job sites if necessary.
- Lifting and Carrying: Occasionally required to lift and carry materials weighing up to 25 pounds.
- Stress Management: Ability to handle stressful situations, especially during high-volume dispatch operations or route changes.
Upon offer, employees will be required to subject and pass a pre-employment drug screen and background check.
Benefits
- Competitive compensation based on experience.
- Health, dental, and vision insurance.
- 401K Retirement savings plan with generous company match.
- Paid time off and holidays.
- Opportunities for professional development and advancement.
USA SiteWorx is proud to operate as a drug-free workplace and an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.