Office Administrator

Benefits:

• Comprehensive Training
• Opportunity for advancement
• Training & development
  
  
  

Benefits/Perks

• Professional environment
• Training and coaching provided
• Lots of interaction with prospective customers, existing customers, staff, vendors, etc.
• Perfect for those who are organized and like structure
• Enjoys talking on the phone and coordinating appointments
• Advancement opportunities
  
  
  

Company Overview

USA Insulation is not your typical new construction or attic-only insulation company. USA Insulation is the sole provider of USA Premium Foam® Insulation, which allows homeowners to make their residences more comfortable and significantly reduce energy consumption. We have insulated over 100,000 homes and boast an outstanding customer satisfaction rating.

USA Insulation Office Administrators are the first points of contact for potential and existing customers. It’s essential the person in this position represents the company in a professional manner while preserving USA Insulation’s customer-first philosophy.

We see this position as the hub of all that takes place within each department. Being responsible for helping schedule appointments, and installations, and ensuring our customers are satisfied requires a commitment to great service. We often hear how rewarding this position can be since it works with all the departments and customers.

Job Summary

• To assist in the overall assistance and maintenance of the office; own and maintain CRM system
• Feel comfortable making many daily outbound phone calls to prospects, past customers, and contacts collected from events
• Be able to determine if leads qualify for our services
• Schedule appointments for in-home sales consultants
• Have experience in handling various personalities, objections, and requests in a timely manner
  
  
  

Essential Functions

• Answer and direct phone calls, emails and inquires in a professional and welcoming manner - you are the face of the office!
• Schedule appointments for insulation assessments and installations.
• Coordinate with insulation professionals to ensure timely and efficient project scheduling.
• Maintain an organized office environment, including ordering supplies and overseeing office maintenance.
• Assist with the preparation of quotes, invoices, and service orders for insulation projects.
• Record and organize customer information, job details, and service records.
• Handle customer inquiries and provide information about our insulation services, pricing, and scheduling.
• Collaborate with the insulation team to ensure efficient scheduling and project execution.
• Adhere to safety guidelines and maintain a clean and organized workspace.
• Assist with administrative tasks and projects as required to support the company's operations.
  
  
  

Status Scope

• Reports directly to Owner/Operator
• Must be able to speak English (Spanish a plus)
• Thorough knowledge of Computers
• Working knowledge of Microsoft Office including Word, Excel, Outlook & Access
  
  
  

Qualifications

• High School Diploma or equivalent
• 1 years of previous experience as a receptionist, Administrative Assistant, or Office Manager
• Commitment to Customer Service on the job.