What are the responsibilities and job description for the Ticket sales and Operations intern position at USA Hockey?
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Ticket Sales and Operations Internship Program
USA Hockey’s National Team Development Program and USA Hockey Arena is seeking Ticket Sales and Operations interns to join the game day staff for the 2026-2027 NTDP Season (late September – early April) and potential offseason events. This position offers an opportunity to gain valuable skills in the sports industry and an inside perspective of the ticket sales and box office operations at USA Hockey’s National Team Development Program. Opportunities to work with other departments (communications, marketing, in-game promotions) will be available as well. Applicants selected for the position will work in a fast-paced environment that requires attention to detail, strong communication skills, and the ability to react quickly and appropriately.
Responsibilities Include
Ticket Sales and Operations Internship Program
USA Hockey’s National Team Development Program and USA Hockey Arena is seeking Ticket Sales and Operations interns to join the game day staff for the 2026-2027 NTDP Season (late September – early April) and potential offseason events. This position offers an opportunity to gain valuable skills in the sports industry and an inside perspective of the ticket sales and box office operations at USA Hockey’s National Team Development Program. Opportunities to work with other departments (communications, marketing, in-game promotions) will be available as well. Applicants selected for the position will work in a fast-paced environment that requires attention to detail, strong communication skills, and the ability to react quickly and appropriately.
Responsibilities Include
- Work USA Hockey’s NTDP home games at USA Hockey Arena (box office windows, ticket scanning, premium seating, sales table)
- Assist with ticket sales staff to manage box office windows and day-of-game ticket sales
- Provide excellent customer service as the first point of contact for individuals attending USA Hockey Arena
- Help with in-game group activities such as stadium tours, intermission shootouts, etc.
- Work in the box office on non-game days assisting with things such as data collection, prospect generation, promotional night brainstorming, and various fact-finding assignments
- Potential to assist with inbound and outbound sales calls in the box office
- Ensure a first-class and memorable experience for all fans at USA Hockey Arena
- Other duties as assigned
- College student seeking a career in sales, marketing, business, communications, or sports management
- Interns completing internship for college credit strongly preferred
- Familiarity with hockey preferred (not required)
- Customer service experience strongly preferred
- Detail oriented with the ability to multi-task
- Ability to communicate and maintain a professional demeanor
- Strong work ethic and positive attitude
- College credit for internship hours is available, along with letters of recommendation and networking throughout the sports industry