What are the responsibilities and job description for the Intake Coordinator position at USA Employment Lawyers?
Compensation: $25–$32/hour (based on experience)
Location: 1800 SE 10th Ave., Suite 205, Ft. Lauderdale, FL 33316
Employment Type: Full Time | Department: Client Intake
About USA Employment Lawyers
We’re a boutique, plaintiff side law firm dedicated to helping employees stand up to wage violations by representing them in groups through class and collective action claims. Our team has recovered millions of dollars for thousands of workers nationwide who have experienced some form of wage theft. We’re driving toward a firm wide vision to help 100,000 U.S. workers by 2030. We need YOUR help to achieve our vision.
Why This Role Matters
As our Intake Specialist, you are the first voice potential clients hear. You’ll guide people through a stressful moment in their lives with empathy while gathering accurate facts, and ensuring our legal team has what it needs to act quickly. We move with urgency and focus on outcomes—our culture rewards clear thinking, strong follow through, and speed.
What You’ll Do
- Be the first point of contact for prospective clients by phone, email, and web inquiries; deliver an excellent experience, every time.
- Conduct detailed intake interviews and triage potential cases, capturing complete and accurate information.
- Own follow through: schedule next steps, set expectations, and keep prospects informed until a decision is made.
- Prepare and track retainers via Adobe e signature in line with firm SLAs (e.g., timely follow ups to secure signatures).
- Work inside our systems (e.g., Clio Grow) to document every touchpoint and maintain clean, audit ready records.
- Collaborate cross functionally with Client Relations and Investigations to ensure seamless handoffs to attorneys once a client signs.
- Handle volume with poise—meet response time and quality targets in a fast moving environment.
What You’ll Bring
- Experience in a law firm (intake, client services, legal assistant or similar).
- Empathetic, clear communicator who can also take control of conversations when needed.
- Fast and accurate typing, strong organization, and excellent attention to detail.
- Tech comfortable: case/intake software (Clio Manage/Clio Grow preferred), Outlook, and e signature tools.
- Reliable and career minded—you take pride in results and follow through.
- Bilingual (English/Spanish) is a big plus, not required.
Schedule & Classification
- Standard hours: Monday–Friday, 8:30 a.m.–5:00 p.m., with up to a one hour unpaid meal break.
- FLSA: Non exempt (eligible for overtime at 1.5x for hours over 40 in a workweek, with prior approval).
Compensation & Benefits
- $25–$32 per hour, commensurate with experience and skills.
- Medical insurance contribution
- PTO and paid holidays,
- Simple IRA (retirement)
- Direct deposit payroll.
- Professional development and a supportive, collaborative team that values excellence.
- Business casual dress (casual Fridays).
Our Commitment to Equal Opportunity
USA Employment Lawyers is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable law.
Job Type: Full-time
Pay: $28.00 - $32.00 per hour
Benefits:
- Disability insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $25 - $32