What are the responsibilities and job description for the Account Manager - Existing Clients position at USA Cyber?
About Us
We're a fast-growing Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) that helps businesses protect, manage, and optimize their IT environments. Our clients rely on us as their long-term IT and cybersecurity partner-helping them operate securely, efficiently, and with confidence.
We're looking for an Account Manager to join our client success team. This role is all about relationships-helping existing clients get the most value from their IT investments while identifying opportunities for growth and improvement.
What You'll Do
- Serve as the main point of contact for a portfolio of existing clients.
- Lead technology business reviews and strategy sessions to align IT and cybersecurity goals with client business priorities.
- Build and maintain strong relationships with client executives, decision-makers, and internal technical teams.
- Track client satisfaction, renewals, and service delivery performance.
- Identify and present opportunities for clients to adopt new technologies, security solutions, or service enhancements.
- Work closely with project, service, and cybersecurity teams to ensure client success.
- Prepare client reports, budgets, and IT roadmaps.
What We're Looking For
- 2 years of experience in account management or client success (preferably for a Business Service Provider, Managed Service Provider (MSP) or Managed Security Service Provider (MSSP).
- Solid understanding of IT infrastructure, cloud, and cybersecurity concepts (Microsoft 365, Azure, networking, backups, security stacks, etc.).
- Strong communication, organization, and relationship-building skills.
- Ability to manage multiple accounts and priorities with professionalism.
Why You'll Love Working Here
- Competitive base salary performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Short and Long-Term Disability
- Professional development and certification support.
- Growth opportunities within a dynamic, client-focused MSP/MSSP team.
- Supportive culture that values trust, accountability, and teamwork.
Salary : $50,000 - $90,000