What are the responsibilities and job description for the Fulfilment and Customer Service Associate position at USA Custom Pad Corp?
Please review the job description below, and if you are interested in this position, please provide a cover letter and resume to apply! Applications without a cover letter and resume will not be reviewed. Thank you!
Key Responsibilities:
Pick, pack, and ship customer orders accurately and efficiently
Verify order details, quantities, and product quality before shipment
Prepare shipping labels and coordinate shipments with carriers
Maintain organized inventory and assist with stock replenishment
Communicate with customers regarding order status, shipping updates, and inquiries
Resolve order issues such as shortages, damages, or shipping discrepancies
Assist with returns and exchanges in accordance with company policies
Keep work areas clean, organized, and safe
Collaborate with team members to meet daily shipping deadlines
Qualifications:
Prior experience in fulfillment, shipping, warehouse, or customer service preferred
Strong attention to detail and accuracy
Ability to multitask and prioritize in a fast-paced environment
Basic computer skills (order systems, shipping software, email communication)
Ability to lift and move packages (typically up to 25–50 lbs)
Strong communication and problem-solving skills
Preferred Skills:
Experience with shipping platforms (UPS, FedEx, USPS)
General computer knowledge - emails, Microsoft office, etc
Team-oriented with a positive attitude and strong work ethic
Work Environment:
Combination of warehouse and office setting
Standing, walking, and lifting required throughout the day
Job Types: Full-time
Benefits:
- Sick Leave
- Vacation Time
- Health Insurance Plan Available
- Life Insurance
Schedule:
- Monday to Friday, 8 am to 5pm
Ability to commute/relocate:
- Sidney, NY: Reliably commute or planning to relocate before starting work (Required)
Job Type: Full-time
Pay: $16.00 - $17.50 per hour
Benefits:
- Health insurance
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $16 - $18