What are the responsibilities and job description for the Area Service Manager position at USA Compression?
USA Compression Partners, LP, (NYSE: USAC) provides mission-critical natural gas compression services to large upstream and midstream energy companies. We are an operations-centric, technology-driven employer with 800 employees in 18 states across the US. We owe our success to the quality of our employees, our strong commitment to safety, and our superior service to customers.
Key Business Objectives:
The Area Service Manager is responsible for the field management of 8-12 Field Services Technicians and 1-2 Lead Service Technicians and daily management of up to 100,000 hp. This is a front-line manager position responsible for the care and development of the Field Services Techs and Leads. The Area Service Manager prepares the budget, manages expenses to help identify cost savings, and allocates resources in his/her assigned area. Travel is required up to 90% of the time worked to various field locations in order be out with his/her people, customers, and compressors.
Duties and Responsibilities:
Skills/Capabilities and Education:
Key Business Objectives:
The Area Service Manager is responsible for the field management of 8-12 Field Services Technicians and 1-2 Lead Service Technicians and daily management of up to 100,000 hp. This is a front-line manager position responsible for the care and development of the Field Services Techs and Leads. The Area Service Manager prepares the budget, manages expenses to help identify cost savings, and allocates resources in his/her assigned area. Travel is required up to 90% of the time worked to various field locations in order be out with his/her people, customers, and compressors.
Duties and Responsibilities:
- Accountable for safety adherence and ensuring all service standards are met.
- First-line support for troubleshooting issues.
- Responsible for hiring, coaching, motivating, compensation, and performance management.
- Responsible for following the company policy and procedures.
- Responsible for field-level customer relationships.
- Provides proactive communication at the field level to both customers and employees.
- Monitors the cost of fleet operation and manages to meet the company targets.
- Oversees and coordinates Service Technician activities.
- Advise the Operations Director of major repairs as needed.
- Ensures customer service levels are met by maintaining run time to meet contractual agreements.
- Ensures scheduled and non-scheduled maintenance is completed in a timely manner.
- Maintain company vehicle per company guidelines.
- Make recommendations on capital expenditures for field equipment.
- May act as company liaison to other outside vendors.
- Works with sales team to identify opportunities.
- Any other duties or responsibilities as assigned by the supervisor.
Skills/Capabilities and Education:
- College degree preferred or requisite job experience in the gas compression industry.
- Minimum of 5 years of field experience in gas compression industry.
- Ability to configure gas compression equipment.
- Ability to work extended hours.
- Capable of driving a commercial-size truck.
- Valid driver’s license with a Motor Vehicle Record history acceptable to USA Compression.
- Strong interpersonal skills with strong written and verbal skills.
- Ability and interest in further developing people and business management skills.
- Excellent customer service skills with customer field personnel, onsite vendors, and other employees.
- Ability to teach and communicate both technical and soft skills to FSTs aiding in their training and development.
- Working knowledge of Excel, Word, Internet, and inventory tracking software.
- High degree of mechanical ability
- Ability to understand written and verbal communication from the company and supervisor including training, procedures, instructions, etc.
- Applicant must have the ability to legally work in the U.S.
- Travel is required up to 75% of the time worked.
- Periodic lifting requirements in excess of 50 lbs.
- Ability to stand and walk on uneven and varied terrain, climb ladders and stairs; and stoop, squat, kneel, crouch and crawl depending on the task requirements.
- Exposure to extremes in temperature and weather conditions depending upon assigned location.
- Some exposure to high noise levels in excess of 85dBA that require ear protection, as well as exposure to potentially hazardous chemicals and materials.
- Working conditions in natural gas compression vary from one job site to another. Some job sites are indoors in compressor stations while other sites are outside, exposed to a variety of weather conditions.
- There is a strong emphasis on safety while working with heavy equipment and machinery.
