Program Quality Manager - Product (Dairy)

Employment Type Full time

Compensation Range The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Job Profile Summary Responsible for identifying, analyzing and improving existing general business processes within an organization to meet goals. Activities include: • Identifying, planning, and implementing organization process improvements to reduce costs, defects/errors, rework, etc. • Introducing new methods and processes to improve product/service quality and customer satisfaction • Promoting and sharing best practices that sustain business process improvement across the organization

Description

JOB SUMMARY

Execute initiatives, manage projects and lead FSQA programs that assure products are in compliance with Sysco program requirements. Responsible for ensuring the maintenance of and/or compliance of supplier’s products to Sysco food safety and brand supplier standards.  Lead the FSQA product process and a cross-functional team to develop and improve new and existing Sysco-branded product programs.  Interact with customers to comprehend and support requests for information regarding product compliance to Sysco programs.

RESPONSIBILITIES

• Lead, execute and promote Sysco Brand Product approval process.
• Manage and execute FSQA sourcing processes and procedures to ensure compliance of all awarded and sourced products to source award criteria related to quality and food safety.
• Lead initial product review process for potential Sysco branded products to assess their suitability relative to Sysco requirements for product food safety & quality. 
• Issue concise verbal and written reports relative to observations and recommendations to internal and external stakeholders.
• Create and/or review product specifications for Sysco brand products, providing timely response and direction to internal and external stakeholders.
• Execute evaluations of Sysco brand products and follow-up with corrective actions to suppliers and Sysco Corporation.
• Provide formal verbal/written communications to internal and external cross-functional stakeholders that document product compliance and performance to Sysco Brand requirements.
• Create, implement and manage programs that help ensure Sysco brand product food safety and product quality/consistency.
• Monitor websites/publications to identify food safety, regulatory changes, alerts, or actions by regulatory agencies relative to product food safety.
• Leads and reviews the work of professional and supervisory level coworkers involved in FSQA activities in the area of supplier product responsibility.
• Involved in team management activities including interviewing, development and performance reviews of team members.
• Create annual and quarterly objectives according to Coaching & Maximizing Performance (CMP) plan and FSQA KPI’s; travel to current/potential Sysco brand suppliers and/or co-packers, prioritize projects, correspondence, and specification development. 
• Contribute to the development of an operating plan, budget and performance goals.
• Provide support, when necessary, with departmental goals and communication to other FSQA staff members in the event of a product quality complaint or food safety issue.
• Complete any other essential job functions as assigned by the supervisor.
• Participate in corporate FSQA meetings/functions.
• Interfaces with Sourcing, Marketing, BT (business technology), Legal, Risk Management, Sales, CSR, CatMan, & OPCO personnel, suppliers and customers at all levels.

QUALIFICATIONS

Education

• Bachelor’s degree in Animal Science, Food Science, or Biological Science from a four-year college or university is required.

Experience

• A minimum of five years of experience in quality assurance, quality control, R&D research and development, production, or operations of a food manufacturing facility is required.

Certifications, Registration, and Licenses

• Certification or Formal job training in TQM (Total Quality Management) principles, SPC (standard procedure call), GFSI (Global Food Safety Initiative), HACCP, Preventable Controls, FSMA and USDA/FDA regulations would be beneficial. 

Professional Skills

• Ability to prioritize resources, review deliverables and performance metrics and focus on executing results while holding self and others accountable.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. 
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Displays problem solving, organizational and analytical skills which includes solution analysis and mobilization of resources.
• Ability to use lab equipment, food preparation equipment, personal computer and office communications equipment.
• The ability to speak multiple languages is preferred.

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk or hear. 
• The employee frequently is required to use hands and fingers, handle, or feel objects, tools, or controls. 
• At times, the employee is required to stand, walk, sit, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell.
• The employee must occasionally lift to 60 lbs. and/or move up to 100 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Product evaluations and inspections may require lifting of products up to 60 pounds and work in a production environment around moving machinery.
• Corrected vision required for sensory analysis to identify color, clarity. 
• Warehouse and plant visits require close-up and distance visual capabilities to judge GMPs, as well as peripheral vision and depth perception mandatory for safety.

Work Environment

• While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, extreme cold/heat, and risk of radiation from X-ray equipment. 
• Plant visits expose the employee to both moderate and loud noise levels.
• Domestic and International travel may be required. 
• Travel may be required up to two (2) days per month.
• Travel after normal work hours and/or weekend days may be required. 

#LI-CYS4

Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.