Functional Analyst - A/V Media Services

Employment Type Full time

Compensation Range The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Job Profile Summary The Functional Analyst, A/V Media Services supports the implementation and operational management of enterprise-grade AV and conferencing systems across our global corporate offices. This role is critical in ensuring seamless communication and collaboration experiences for our employees and stakeholders. The ideal candidate will have experience in AV technologies, conferencing platforms, and infrastructure, with a high focus on exceptional customer service and executive-level support. The Functional Analyst, collaborates with Product Owner/Platform Owner and Senior A/V Analyst and partners with our Global Infrastructure team to deliver ongoing maintenance, support, lifecycle management and continuous improvement of our meeting rooms and event spaces

Description

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.

Summary:

The Functional Analyst, A/V Media Services supports the implementation and operational management of enterprise-grade AV and conferencing systems across our global corporate offices. This role is critical in ensuring seamless communication and collaboration experiences for our employees and stakeholders. The ideal candidate will have experience in AV technologies, conferencing platforms, and infrastructure, with a high focus on exceptional customer service and executive-level support.  

The Functional Analyst, collaborates with Product Owner/Platform Owner and Senior A/V Analyst and partners with our Global Infrastructure team to deliver ongoing maintenance, support, lifecycle management and continuous improvement of our meeting rooms and event spaces

Responsibilities:

• Provide operational support for platforms including Microsoft Teams, Webex, Cisco conferencing solutions, and other room control systems (e.g., Crestron, Logitech, Neat, etc.).

• Act as Tier 1-2 support, escalating complex or systemic issues as needed. 

• Coordinate with vendors and internal teams to support successful delivery.

• Assist in evaluating new AV technologies and follow established AV standards and best practices.

• Participate in AV‑related projects such as new room deployments, upgrades, and system refreshes.

• Ensures up to date inventory of all A/V related assets.

• Participates in the daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments

• Completes required documentation to communicate required information to deployment, maintenance, service, and business teams

• Provides production support and helps drive down technical debt

• Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction

• Develop documentation and provide training to users as appropriate

• Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability

• Provide SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality

Education

• Bachelor's degree in CS or equivalent

Mandatory Experience:

• 2-4 years of experience in supporting enterprise conferencing or A/V systems (conference rooms, collaboration tools, room hardware).

• AV and IT related certifications are a plus (e.g., CTS, Microsoft, Crestron Fundamentals, Network )

• Basic knowledge of continuous integration / continuous delivery practices

Competencies:

• Demonstrated customer‑service mindset, with a focus on end‑user experience and issue resolution.

• Basic understanding of AV signal flow, room design concepts, and AV networking fundamentals.

• Ability to follow global AV standards and deployment guidelines.

• Ability to manage multiple support requests, prioritize incidents, and meet response expectations in a fast‑paced environment

• Collaborative team player with a willingness to learn and grow within the AV and conferencing domain.

• Demonstrated “agile-development” mindset with strong customer-focus & results-orientation

• Effective interpersonal, teamwork and collaboration skills

• Strong analytical and business problem solving skills

• Strong communication and documentation skills

#LI-HR1          

Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.