Field Account Manager - SYGMA - US

Employment Type Full time

Compensation Range The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Job Profile Summary Responsible for sales activities directly to the customer. Activities include: • Face-to-face and remote sales to new customers and cross/up/repeat sales to existing customers • Assessing customer needs and suggesting appropriate products, services, and/or solutions • Developing and delivering sales bids/proposals/presentations and conducting product demonstrations • Developing medium to long-term sales plans and preparing strategies to protect, grow and diversify the relationship with targeted customers

Description

JOB SUMMARY

The Field Account Manager acts as a service-focused representative on behalf of The SYGMA Network within an assigned territory. Maintains contacts and relationships with SYGMA Customers and works with Distribution Center Management to ensure the highest level of Customer Service. Assists in the profitable marketing of products and value-added services to our customers. Frequent travel by automobile and some air travel required. Maintaining Sysco’s mandated minimum of insurance is required.

RESPONSIBILITIES

• Build and maintain customer relations through personal contact and telephone calls.
• Provide customer-focused distribution and value-added services to customers in compliance with their requirements and within the company's capabilities.
• Meet with key customers and perform business reviews as needed.
• Enhance sales by ensuring account penetration through customer’s complete participation in full line purchasing.
• Strengthen and build relationships with Customers, Franchise Owners, and DC (distribution center) Personnel.
• Respond to customer concerns with corrective action and resolve issues with a sense of urgency.
• Foster “proactive” communication to Customers regarding delivery delays or product outage situations.
• Provide access to and train Customers on The SYGMA Network website.
• Present to large groups and conduct startup meetings with new Customers.
• Keep informed on new products and other general information of interest to the Customer (i.e. promotions and inventory).
• Maintain detailed and constant communications with all department heads in regards to Customer activities and product information.
• Proactively monitor service levels of the Company through weekly tracking and work with the respective departments to maintain service levels and continued improvement.
• Check on competitive activity and keeps SYGMA Management informed.
• Practice good fiscal responsibility by the departmental budget.
• Any other duties assigned by SYGMA Management.
• Keeps accurate records and makes reports on all phases of activities.
• Conduct online order entry training (CYGNET) as needed.

QUALIFICATIONS
Education

• A High school diploma is required
• Bachelor’s degree in business or marketing is preferred.

Experience

• Minimum of 2 years of direct customer account management
• 5-10 years of customer service focused management experience or foodservice sales experience is preferred
• Experience building customer relationships in the food distribution industry will be considered as an alternative to formal education.

Professional Skills

• Well developed oral and written communication skills
• Excellent problem-solving skills and the ability to make good judgments
• Ability to resolve issues with a sense of urgency
• Well developed interpersonal skills and the ability to persuade
• Ability to work in a fast-paced environment
• Microsoft Office skills

Physical Demands

• Work is primarily sedentary
• Product delivery may require lifting to 50 lbs

Mental/Visual Demands

• Ability to read text that is close and at a distance with or without correction

Working Conditions

• Frequent travel by automobile and some air travel required

Equipment Operated

• PC, office equipment, automobile

Certifications, Licenses, and/or Registrations

• Drivers license,
• Must maintain SYSCO minimum vehicular insurance requirements

Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.